Malakye.com:
Account Manager - Surf, Skate & Snow Job in Manhattan Beach, CA, CA
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Manhattan Beach, CA, CA
Full-time | Customer Service, Sales - Inside, Sales - Outside
About the job
Malakye is in search of an Account Manager to foster relations within the surf, skate and snow communities, from our headquarters in Manhattan Beach, CA.
POSITION SUMMARY //
We’re looking for someone who has a proven track-record of developing and finding new business, strong sales skills, a passion for managing accounts, and exceptional customer service. You’re a natural people-person, possess strong networking skills, a brand builder, a customer service pro, and appreciate the value of great service.
This position is a great opportunity to work amongst, have relationships with and be of service to the surf, skate and snow industries and requires demonstrated knowledge and passion of these industries.
***Please note – we are located in Manhattan Beach, Calif. Please check your commute distance before submitting your resume***
MAIN RESPONSIBILITIES // (Non-inclusive list)
1.) Manage and Strengthen Existing Accounts
• Manage and service existing accounts daily
• Own all stages and steps of account management
• Consistently stay in touch, follow up and communicate with existing customers
• Work to ensure customers receive expected results and needs are exceeded
• Provide technical support to website users, as needed
• First in line to answer inbound phone calls and strive to satisfy each caller
• Provide prompt and complete service, from start to finish
• Attend relevant tradeshows / events to foster existing relationships and seek new
• Assist in executing events involving Malakye, including some travel
• Take on anything that comes your way – random projects and responsibilities are the norm here.
2.) Business Growth (within assigned industry categories)
• Identify, develop, and create new business opportunities for both new and existing customers
• Seek out and pursue new relationships relative to targeted account base
• Work with and communicate regularly with internal team to create, share and improve sales and customer service
• Gain insights and share customer feedback for future product development
• Develop and execute a strategic plan to service and grow key accounts
• Elevate the overall customer experience at every opportunity
• Leverage your skills and your customers’ experience to continually evolve the sales process
• Utilize company social media channels to promote specific Malakye content and customer brands
POSITION SUMMARY //
We’re looking for someone who has a proven track-record of developing and finding new business, strong sales skills, a passion for managing accounts, and exceptional customer service. You’re a natural people-person, possess strong networking skills, a brand builder, a customer service pro, and appreciate the value of great service.
This position is a great opportunity to work amongst, have relationships with and be of service to the surf, skate and snow industries and requires demonstrated knowledge and passion of these industries.
***Please note – we are located in Manhattan Beach, Calif. Please check your commute distance before submitting your resume***
MAIN RESPONSIBILITIES // (Non-inclusive list)
1.) Manage and Strengthen Existing Accounts
• Manage and service existing accounts daily
• Own all stages and steps of account management
• Consistently stay in touch, follow up and communicate with existing customers
• Work to ensure customers receive expected results and needs are exceeded
• Provide technical support to website users, as needed
• First in line to answer inbound phone calls and strive to satisfy each caller
• Provide prompt and complete service, from start to finish
• Attend relevant tradeshows / events to foster existing relationships and seek new
• Assist in executing events involving Malakye, including some travel
• Take on anything that comes your way – random projects and responsibilities are the norm here.
2.) Business Growth (within assigned industry categories)
• Identify, develop, and create new business opportunities for both new and existing customers
• Seek out and pursue new relationships relative to targeted account base
• Work with and communicate regularly with internal team to create, share and improve sales and customer service
• Gain insights and share customer feedback for future product development
• Develop and execute a strategic plan to service and grow key accounts
• Elevate the overall customer experience at every opportunity
• Leverage your skills and your customers’ experience to continually evolve the sales process
• Utilize company social media channels to promote specific Malakye content and customer brands