Quiksilver
Date Posted: 9/28/2016

Desktop Support Supervisor

  • Company: Quiksilver
  • Country:United States
  • State:California
  • Location: Huntington Beach, CA
  • Required Exp: 3 year(s)
  • Job Type: Full-Time
  • Salary Range: Not Available
Job Description

Quik is in search of a Desktop Support Supervisor to join the team at headquarters in Huntington Beach, CA.

Essential Job Functions //
• Configures, upgrades, installs and troubleshoots desktop computers
• Troubleshoots technical issues and ensures that all desktop systems and peripherals are operational
• Provides support for network printers and fax machines
• Provides efficient and prompt customer service support to end users
• Ensures all helpdesk system requests are updated with due dates and completed within the stated timeline.
• Manage end-point management software (Landesk or SCCM)
• Administer IT Controls related to system access (New Hire, Terminations, User Access Reviews)
• Work with internal and external auditors on control reviews
• Manage support, upgrades and testing for retail POS systems, retail network and telecom, retail traffic counters
• Coordinate activities related to retail store openings and closing
• Maintain positive control of IT assets in inventory, ensure adequate tracking and control of assets issued to staff
• Be the point person for expedited support for VIPs and Executives
• Ensure support requests are handled with SLA timeframes
• Provides desktop setup and support
• Provides remote access support
• Performs other miscellaneous duties as assigned
• Available to provide support during facility operating hours, Mon-Fri, 8am to 5pm and serve on-call in rotation with the support team

Job Requirements

Skills, Knowledge & Abilities //
• Technical certifications from Microsoft, Apple or CompTIA preferred
• Ability to manage competing priorities.
• Ability to work with senior executives.
• Ability to manage minor projects, organize staff and vendors, and communicate to stakeholders
• Excellent communications and customer service skills
• Ability to communicate technical information to non-technical personnel
• Strong problem solving and analytical skills
• Ability to support and troubleshoot Windows OS. Technical knowledge of E-mail systems (Exchange, Outlook)
• Ability to support and troubleshoot Mac OS X and Apple iOS devices
• Ability to set up printers and computer hardware
• Ability to provide help desk support for standard software packages including MS Office products, Adobe products, anti-virus software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

To Apply //
Please submit your resume via the link provided and be sure to let us know you found it on industry resource, Malakye!

Perks

People

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Key Account Manager
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Sales Representative
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Brian Kulak

Sales Representative
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Martha Hong

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Brice Dubourdieu

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Brenton Ong

Assistant Manager
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Timothy Constant

Sales Operations Coordinator
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Mika Nickel

Retail Merchandiser
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Michelle Caserma

Global Product Developer - Accessories
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Kelly Ketner

VP, Direct-To-Consumer Merchandising/Buying
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Jason Anderson

Senior Accountant
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Christina Minutillo

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Kristin Queathem Forrest

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Brian Kulak

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Jeff Wolf

Regional Visual Merchandising Manager
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Kelli Andersen

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Mark Hueppelsheuser

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Chris Gonzalez

Global Product Line Manager
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Sadie Evans

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Lavey Garcia

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David Diaz

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Sonia Espinoza

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Paige Finlay

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Matt Raminick

Global Digital Strategist
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Kathryn Adams

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Jesse Northcott

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Sarah Potts

Sales Operations Coordinator
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Date Posted: 9/28/2016

Desktop Support Supervisor

  • Company: Quiksilver
  • Country:United States
  • State:California
  • Location:Huntington Beach, CA
  • Required Exp:3 year(s)
  • Job Type:Full-Time
  • Salary Range: Not Available
Job Description

Quik is in search of a Desktop Support Supervisor to join the team at headquarters in Huntington Beach, CA.

Essential Job Functions //
• Configures, upgrades, installs and troubleshoots desktop computers
• Troubleshoots technical issues and ensures that all desktop systems and peripherals are operational
• Provides support for network printers and fax machines
• Provides efficient and prompt customer service support to end users
• Ensures all helpdesk system requests are updated with due dates and completed within the stated timeline.
• Manage end-point management software (Landesk or SCCM)
• Administer IT Controls related to system access (New Hire, Terminations, User Access Reviews)
• Work with internal and external auditors on control reviews
• Manage support, upgrades and testing for retail POS systems, retail network and telecom, retail traffic counters
• Coordinate activities related to retail store openings and closing
• Maintain positive control of IT assets in inventory, ensure adequate tracking and control of assets issued to staff
• Be the point person for expedited support for VIPs and Executives
• Ensure support requests are handled with SLA timeframes
• Provides desktop setup and support
• Provides remote access support
• Performs other miscellaneous duties as assigned
• Available to provide support during facility operating hours, Mon-Fri, 8am to 5pm and serve on-call in rotation with the support team

Job Requirements

Skills, Knowledge & Abilities //
• Technical certifications from Microsoft, Apple or CompTIA preferred
• Ability to manage competing priorities.
• Ability to work with senior executives.
• Ability to manage minor projects, organize staff and vendors, and communicate to stakeholders
• Excellent communications and customer service skills
• Ability to communicate technical information to non-technical personnel
• Strong problem solving and analytical skills
• Ability to support and troubleshoot Windows OS. Technical knowledge of E-mail systems (Exchange, Outlook)
• Ability to support and troubleshoot Mac OS X and Apple iOS devices
• Ability to set up printers and computer hardware
• Ability to provide help desk support for standard software packages including MS Office products, Adobe products, anti-virus software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

To Apply //
Please submit your resume via the link provided and be sure to let us know you found it on industry resource, Malakye!

Perks

Date Posted: 9/28/2016

Desktop Support Supervisor

  • Company: Quiksilver
  • Country:United States
  • State:California
  • Location:Huntington Beach, CA
  • Required Exp:3 year(s)
  • Job Type:Full-Time
  • Salary Range: Not Available