Burton Snowboards :
Seasonal Customer Success Specialist Job in Innsbruck, VT
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Innsbruck, VT
Full-time
About the job
For our European HQ in Innsbruck, starting in September we are currently looking for a:
Seasonal Customer Success Specialist
(m/f/d)
for the winter season2022/2023
THE PRIMARY RESPONSIBILITIES FOR THIS POSITION ARE:
! Available per phone, chat and email to answer a multitude of customer inquiries concerning product, prices, availability, warranty claims, sales and marketing questions
! Establish and maintain professional one-on-one relationships with customers and internal partners
! Guide and educate customers about Burton, Analog, and anon product lines
! Work alongside the Burton E-Commerce and Product Service teams to share knowledge and customer feedback
ESSENTIALS FOR THIS ROLE ARE:
! Excellent written and oral communication skills in English
! Fluent in Swedish, German, French, Italian or Spanish
! Knowledge and experience of customer service principles and practices
! Good MS-Office knowledge, SAP or Salesforce skills are a plus
! A positive attitude, detail-oriented and capability to work independently while maintaining a "customer and team first" mindset
! Well organized, time efficient and multi-tasking ability
! Enthusiasm for outdoor sports lifestyle
! Passion for snowboarding with an in-depth product knowledge
OUR OFFERING:
! Unique and challenging position for the winter of 2022/2023
! Very good team spirit, flat hierarchies, shared outdoor activities and space to learn & develop
! A multinational team, in a modern and pet friendly office, located in the heart of the Alps
! Competitive, rewarding compensation package, depending on your qualifications and experience min. 30.000 Euro gross p.a. on a full-time basis
! Many other additional benefits include product discounts, outdoor days, a seasonal snowboard, gym membership, season pass contribution, company events, etc.
We are looking forward to receiving your English CV!
Seasonal Customer Success Specialist
(m/f/d)
for the winter season2022/2023
THE PRIMARY RESPONSIBILITIES FOR THIS POSITION ARE:
! Available per phone, chat and email to answer a multitude of customer inquiries concerning product, prices, availability, warranty claims, sales and marketing questions
! Establish and maintain professional one-on-one relationships with customers and internal partners
! Guide and educate customers about Burton, Analog, and anon product lines
! Work alongside the Burton E-Commerce and Product Service teams to share knowledge and customer feedback
ESSENTIALS FOR THIS ROLE ARE:
! Excellent written and oral communication skills in English
! Fluent in Swedish, German, French, Italian or Spanish
! Knowledge and experience of customer service principles and practices
! Good MS-Office knowledge, SAP or Salesforce skills are a plus
! A positive attitude, detail-oriented and capability to work independently while maintaining a "customer and team first" mindset
! Well organized, time efficient and multi-tasking ability
! Enthusiasm for outdoor sports lifestyle
! Passion for snowboarding with an in-depth product knowledge
OUR OFFERING:
! Unique and challenging position for the winter of 2022/2023
! Very good team spirit, flat hierarchies, shared outdoor activities and space to learn & develop
! A multinational team, in a modern and pet friendly office, located in the heart of the Alps
! Competitive, rewarding compensation package, depending on your qualifications and experience min. 30.000 Euro gross p.a. on a full-time basis
! Many other additional benefits include product discounts, outdoor days, a seasonal snowboard, gym membership, season pass contribution, company events, etc.
We are looking forward to receiving your English CV!