Product & Customer Service Assistant

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 12 days ago
CEO Pledge

Become part of the Burton Snowboard global family through an entry level, customer facing and multifaceted position as a Product & Customer Service Assistant.

Working in our warehouse on the Northern Beaches, the successful applicant will have strong interpersonal and communication skills; both verbal and written. Being responsible for receiving and processing all warranty related activities, attention to detail and a will to learn about the snowboarding industry are essential to thrive in this role.

Reporting directly to the Product Service Manager, job responsibilities include:


⏵ Answering warranty and general inquiries calls and emails.


⏵ Receipt, assess and process warranty returns and claims in a timely manner.


⏵ Receiving, scanning and allocation of spare parts, samples and daily shipments.


⏵ Provide support to the operations, sales and customer service team as needed.

Key Requirements:


⏵ Basic snowboard knowledge and individual participation in the sport with the ambition to learn industry and product knowledge.


⏵ Effective written and verbal communication and interpersonal skills.


⏵ Time management and organizational skills with a customer service focus.


⏵ High attention to detail.


⏵ Basic Microsoft Office knowledge will be highly regarded.


⏵ Clean Manual Driver's License.


⏵ Permanent Residents and Citizens of Australia & New Zealand only.

If you think you have the skills and passion we are looking for, send through your resume, together with a cover letter, to hr@burton.com.au.

Due to the anticipated high volume of applications, only shortlisted candidates will be contacted.