As the Key Holder, you will support the Store Manager with the execution of the daily business, customer engagement, store operations, talent supervision, and merchandising standards in the store. You are a key and important member of the store leadership team whose key role is the supervision of store staff and ensuring the highest level of customer engagement and sales results are achieved. You will foster a positive work environment that ensures both internal and external customer satisfaction while maximizing productivity and profitability.
What You Get to Do:
Sales and Supervision - Assists in maximizing store sales and achieving store sales goals. Monitors sales progress and results against key targets. Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement.
Brand Experience/Customer Service - Ensures excellence in customer service in the store by modeling brand specific service standards as well as by monitoring customer feedback and responding to and addressing all customer concerns quickly. Ensures that store team is engaging with each customer to create an authentic brand experience. Leads and inspires customer-centric culture by proving direct feedback and supervision of the associates the in-store experience.
Coaching Team - Provides coaching to the store team in the core areas of customer engagement and sales results. Ensures store team receives relevant, timely feedback, coaching, and redirection that enables their success.
Operations - Monitors that all company and store policies and procedures are followed, and reports concerns directly to the Store Manager. Under the direction of the Store Manager, monitors and maintains store operations standards and delegates tasks to associates as needed to maintain operational excellence.
Visual Merchandising - Ensures the visual merchandising standards for the store are maintained.
Professional Conduct - Models behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the company.
What You'll Bring to the Team:
Educational/Position Requirements -
Associated Degree (AA) or equivalent from two-year college or technical school preferred but not required; or two years related retail or service-oriented experience and/or training; or equivalent combination of education and experience
1+ year(s) in a fast-paced retail environment
Ability to coach and motivate a team to exceed sales and profit results
Ability to meet business goals by driving results through store team
Ability to work weekdays, weekends and evenings
Regularly interacts with the public in an often crowded and noisy interactive store environment
Operate office equipment and technology (i.e., computers, phones, copier, etc.)
Standing required for entire work shift
Bend, lift, open, and move product up to 50 pounds as needed