Our Product Service Representatives are responsible for processing product claims with accuracy and efficiency to ensure customer satisfaction while meeting our W48 goal, which is to check in and evaluate each claim, and make customer contact on next steps within 48 hours of receiving the claim.
This requires focused attention on packages each day, until all incoming packages are processed. Claims processing includes direct customer contact to ensure their satisfaction. Additional duties may include miscellaneous projects to ensure a smooth peak claims season, such as parts warehouse organization and clean up, processing callbacks, picking parts, assisting with repairs, etc. A team approach is needed to ensure all projects are completed during the peak claims season.
Qualified candidates will have a strong understanding of the snowboard industry and related products, excellent keyboard, and computer skills and preferably a minimum of two years' experience in a customer service-related field. Ability to work a flexible shift in a fast-paced environment is a must. Organization, positive attitude and a demonstrated commitment to providing a superior level of customer service are absolutely necessary.