Burton Snowboards :
Burton Guide Job in Innsbruck, VT
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Innsbruck, VT
Full-time | Customer Service
About the job
For Burton's European headquarters in Innsbruck we are looking for enthusiastic and knowledgeable Customer Service Representatives to help set a new standard in customer satisfaction servicing Burton.com and Performer Program customers.
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Burton Guide
Customer Service Representative | Winter Season 2020/2021
(m/f/d)
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THE PRIMARY RESPONSIBILITIES FOR THIS POSITION ARE:
! Assist customers with product, order and warranty questions via phone, email and chat
! Establish and maintain professional one on one relationships with customers and internal partners
! Work alongside the Burton E-Commerce and Product Service teams to share knowledge and customer feedback
! Guide and educate customers about Burton, Analog, and anon product lines
! Create, post, translate and proof-read support content for burton.com
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ESSENTIALS FOR THIS ROLE ARE:
! A passion for snowboarding with an in-depth product knowledge
! Outdoor industry knowledge with previous experience in customer service is highly regarded
! Excellent written and oral communication skills in English; fluent in other EU languages is a strong plus
! A positive attitude, detail-oriented and capability to work independently while maintaining a "team and customer first" mindset
! The ability to work a flexible and fast paced environment
! Well organized, time efficient and multi-tasking ability
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OUR OFFERING:
! Unique and challenging position
! International environment, vivid atmosphere
! An enthusiastic team sharing the love for snowboarding and the great outdoors
! Competitive, rewarding compensation package depending on your qualifications and experience min. gross â?¬ 28.000 p.a.
Â
Are you the right candidate? Send us your application and
join the Burton Family!
Â
Burton Guide
Customer Service Representative | Winter Season 2020/2021
(m/f/d)
Â
THE PRIMARY RESPONSIBILITIES FOR THIS POSITION ARE:
! Assist customers with product, order and warranty questions via phone, email and chat
! Establish and maintain professional one on one relationships with customers and internal partners
! Work alongside the Burton E-Commerce and Product Service teams to share knowledge and customer feedback
! Guide and educate customers about Burton, Analog, and anon product lines
! Create, post, translate and proof-read support content for burton.com
Â
ESSENTIALS FOR THIS ROLE ARE:
! A passion for snowboarding with an in-depth product knowledge
! Outdoor industry knowledge with previous experience in customer service is highly regarded
! Excellent written and oral communication skills in English; fluent in other EU languages is a strong plus
! A positive attitude, detail-oriented and capability to work independently while maintaining a "team and customer first" mindset
! The ability to work a flexible and fast paced environment
! Well organized, time efficient and multi-tasking ability
Â
OUR OFFERING:
! Unique and challenging position
! International environment, vivid atmosphere
! An enthusiastic team sharing the love for snowboarding and the great outdoors
! Competitive, rewarding compensation package depending on your qualifications and experience min. gross â?¬ 28.000 p.a.
Â
Are you the right candidate? Send us your application and
join the Burton Family!