Burton Guide - German/Swedish (Seasonal)

Burton Snowboards

Multiple Locations


0 year(s)
Full-Time
N/A


Job Description
For Burton's European headquarters in Innsbruck we are looking for enthusiastic and knowledgeable Customer Service Representatives to help set a new standard in customer satisfaction servicing Burton.com and Performer Program customers.

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Burton Guide - German/Swedish

Customer Service Representative | Winter Season 2020/2021

(m/f/d)

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THE PRIMARY RESPONSIBILITIES FOR THIS POSITION ARE:

• Assist customers with product, order and warranty questions via phone, email and chat
• Establish and maintain professional one on one relationships with customers and internal partners
• Work alongside the Burton E-Commerce and Product Service teams to share knowledge and customer feedback
• Guide and educate customers about Burton, Analog, and anon product lines
• Create, post, translate and proof-read support content for burton.com

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ESSENTIALS FOR THIS ROLE ARE:

• A passion for snowboarding with an in-depth product knowledge
• Outdoor industry knowledge with previous experience in customer service is highly regarded
• Fluent in German, English and Swedish
• A positive attitude, detail-oriented and capability to work independently while maintaining a "team and customer first" mindset
• The ability to work a flexible and fast paced environment
• Well organized, time efficient and multi-tasking ability

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OUR OFFERING:

• Unique and challenging position
• International environment, vivid atmosphere
• An enthusiastic team sharing the love for snowboarding and the great outdoors
• Competitive, rewarding compensation package depending on your qualifications and experience min. 28,000 Euro gross p.a. on a full-time basis

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Are you the right candidate? Send us your application and
join the Burton Family!