Burton is looking for an enthusiastic and knowledgeable full-time customer service â??Guideâ? to help set a new standard in customer satisfaction servicing Burton.com, Flagship stores and Performer Program customers. We are hiring in several locations: Burlington VT, Denver CO, San Francisco CA, Santa Monica CA, Montreal Canada.
What You Get To Do:Â
• Service and attract customers by helping customers with product, order and warranty questions via the following channels: Phone, Email, Chat, and at times Face-to-Face.Â
â?¢ Guide and educate customers about the Burton, Analog, and anon product lines.Â
â?¢ Work alongside the Burton E-Commerce and Flagship Store teams to share knowledge, training and customer feedback.Â
â?¢ Establish professional one on one relationships with customers and internal partners.Â Â
What You'll Bring to the Team:Â
• Must be familiar with a variety of concepts, procedures, and practices inÂ relationshipÂ to the outdoor and snowboarding industries.
â?¢ Snowboard industry experienced is highly regarded. 1-2 years of employment experience in a call center, customer service or comparable industry related service environment is also is required.
â?¢ Experience with order management programs along with customer service software is preferred.
â?¢ Must have a positive attitude, be detail oriented, and work independently while maintaining a "team and customer first" mindset.Â
â?¢ The ability to work a flexible shift in a fast-paced environment with constantly changing demands is required.Â
â?¢ Excellent written and oral communication skills are a must to assist a wide range of varying customer types.
â?¢ Strong Initiative and adaptability is required to be able to juggle several different duties at once, while never losing sight of excellent service.