Speedo USA:
Accounts Receivable Collections Supervisor Job in Cypress, VT
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Cypress, VT
Full-time | Finance
About the job
Direct message the job poster from Speedo
Kimberly Truong ACCOUNTS RECEIVABLE COLLECTIONS SUPERVISOR
WE ARE SPEEDO
The world's leading swimwear brand, Speedo is passionate about life in and around the water. The brand's heritage of innovation derives from its leadership in competitive swimming, where more Olympic Gold Medals have been won in Speedo than any other brand. Unmatched in performance, fit and feel, we are also Americas #1 goggle brand.
From the first splash, to every stroke, the genuine love and excitement we have working with the water is what creates exciting and meaningful relationships.
Speedo is not where we work, but is who we are.
Its watching a baby in the pool for the first time or our athletes make history. What we do is sacred to us and our connection to the rest of water lovers around the world. Driven by the challenge, not the glory. At Speedo, it is never enough to be good at what you do; you have to love what you do.
Speedo is a part of the Pentland Brands Limited Family.
We are Pentland Brands, a global family business bringing some of the most loved active and footwear brands to millions of people around the world.
We own Speedo, Berghaus, Canterbury of New Zealand, Endura, Mitre, ellesse, SeaVees, Red or Dead and were the UK licensee for Kickers and have a joint venture partnership for Lacoste footwear. Our products are available in over 190 countries and are sold either directly by Group companies or are represented by licensees and distributors.
All our brands have their own unique identities and every one of them is powered by Pentland. We have more than 1,200 employees worldwide and were always on the lookout for talented, enthusiastic people to help shape our future.
We celebrate differences and give everyone the freedom to innovate and develop, be it through creative working environments or learning opportunities. Our brands are there in the moments that matter - being there for more people, in more of those moments, drives everything we do.
At Pentland, were guided by four principles, we use these to make sure were not only doing a great job, but were doing it in the right way:
Success is a team game
With clarity and courage
Better as standard
In good conscience
We believe in building brands for the world to love, generation after generation. Your potential is our potential and together we can build and grow brands that last.
KEY PURPOSE:
The Accounts Receivable (AR) Collections Supervisor will be part of the regional Finance structure in North America. In addition to serving as a primary contact to our customer base for all cash collections in the US & Canada, this role will be asked to play a part in monthly reporting. This role will hands-on at both operational and business levels with a shrewd focus on understanding and explaining the story behind the customers open debt with a focus on converting sales to cash. The primary responsibilities of this role are therefore highlighted as follows:
PRIMARY RESPONSIBILITIES:
IMMEDIATE PRIORITIES:
Establish and maintain effective and cooperative working relationships between the collections team and internal and external customers with a customer service oriented focus.
Ensure operating procedures and training materials are aligned with the Global Operating Model.
Daily monitoring of past due customer balances ensuring optimal collection efforts are being executed, and escalated as needed, credit card payments are processed, and remittance info is sent to the Cash App team.
Ensure orders on credit block are reviewed 3-4 times each day and release as applicable right away.
On-going training of the team in best practices to maximize results and reach company cash, DSO, order releasing, aging, and bad debt targets.
Provide month-end reporting of collection and aging results and support of the bad debt reserve.
Liaise with external partners as needed for EDI, invoicing, credit card, etc. functions.
HOW YOU WILL MAKE A LONG-TERM IMPACT:
Full ownership of the AR ledger to optimize the sales to cash conversion for our brands within North America.
Lead team of 3 collection clerks.
Responsible for monitoring and maintaining assigned accounts customer calls, reconciliations, prepayments, and if necessary, assisting customers with discrepancies and resolving short payments.
Initiating and supervising over collection calls and/or correspondence (emails) in a high volume, fast-paced, goal orientated collections department.
Accountable for maintaining aged debt targets at or above our target.
Enlist the efforts of Sales or other stakeholders, when necessary, to assist in the collection process.
Ensure all invoices are properly transmitted to customers (virtual mailroom, customer portal, etc.).
Weekly and Monthly Reporting of collection and credit issues to the wider business.
Provide any requested support to business partners within the department or the company.
Assist in reconciling customer accounts.
Additional ad hoc tasks as required.
QUALIFICATIONS & EXPERIENCE:
What you need to have:
5+ years experience in business-to-business credit & collections with retail customers.
Experience overseeing a collections team.
Proficiency in Microsoft, including Excel and Outlook.
SAP ERP and Business Warehouse experience a plus.
Ability to work in a multi-functional and multi-national entity business.
Strong attention to detail/goal orientated.
Excellent verbal and written communication skills. Bi-lingual English & French preferred for Canada.
Ability to prioritize and manage multiple responsibilities.
Agility, must be nimble and navigate shifting priorities in a dynamic environment.
What we need to see in you:
Confident and professional.
Proactive, exceptionally well organized, able to prioritize and multi-task behind areas adding value to Pentland.
Able to liaise, influence, and build relationships with people at all levels within the organization and externally.
Strong leadership, gravitas, and influencing skills.
Dedicated to maintaining high standards.
Speedo and Pentland Brands are an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, we have a strong corporate commitment to inclusion, diversity and to ensuring that all current and future associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, applicants are asked not to disclose salary history information.
Kimberly Truong ACCOUNTS RECEIVABLE COLLECTIONS SUPERVISOR
WE ARE SPEEDO
The world's leading swimwear brand, Speedo is passionate about life in and around the water. The brand's heritage of innovation derives from its leadership in competitive swimming, where more Olympic Gold Medals have been won in Speedo than any other brand. Unmatched in performance, fit and feel, we are also Americas #1 goggle brand.
From the first splash, to every stroke, the genuine love and excitement we have working with the water is what creates exciting and meaningful relationships.
Speedo is not where we work, but is who we are.
Its watching a baby in the pool for the first time or our athletes make history. What we do is sacred to us and our connection to the rest of water lovers around the world. Driven by the challenge, not the glory. At Speedo, it is never enough to be good at what you do; you have to love what you do.
Speedo is a part of the Pentland Brands Limited Family.
We are Pentland Brands, a global family business bringing some of the most loved active and footwear brands to millions of people around the world.
We own Speedo, Berghaus, Canterbury of New Zealand, Endura, Mitre, ellesse, SeaVees, Red or Dead and were the UK licensee for Kickers and have a joint venture partnership for Lacoste footwear. Our products are available in over 190 countries and are sold either directly by Group companies or are represented by licensees and distributors.
All our brands have their own unique identities and every one of them is powered by Pentland. We have more than 1,200 employees worldwide and were always on the lookout for talented, enthusiastic people to help shape our future.
We celebrate differences and give everyone the freedom to innovate and develop, be it through creative working environments or learning opportunities. Our brands are there in the moments that matter - being there for more people, in more of those moments, drives everything we do.
At Pentland, were guided by four principles, we use these to make sure were not only doing a great job, but were doing it in the right way:
Success is a team game
With clarity and courage
Better as standard
In good conscience
We believe in building brands for the world to love, generation after generation. Your potential is our potential and together we can build and grow brands that last.
KEY PURPOSE:
The Accounts Receivable (AR) Collections Supervisor will be part of the regional Finance structure in North America. In addition to serving as a primary contact to our customer base for all cash collections in the US & Canada, this role will be asked to play a part in monthly reporting. This role will hands-on at both operational and business levels with a shrewd focus on understanding and explaining the story behind the customers open debt with a focus on converting sales to cash. The primary responsibilities of this role are therefore highlighted as follows:
PRIMARY RESPONSIBILITIES:
IMMEDIATE PRIORITIES:
Establish and maintain effective and cooperative working relationships between the collections team and internal and external customers with a customer service oriented focus.
Ensure operating procedures and training materials are aligned with the Global Operating Model.
Daily monitoring of past due customer balances ensuring optimal collection efforts are being executed, and escalated as needed, credit card payments are processed, and remittance info is sent to the Cash App team.
Ensure orders on credit block are reviewed 3-4 times each day and release as applicable right away.
On-going training of the team in best practices to maximize results and reach company cash, DSO, order releasing, aging, and bad debt targets.
Provide month-end reporting of collection and aging results and support of the bad debt reserve.
Liaise with external partners as needed for EDI, invoicing, credit card, etc. functions.
HOW YOU WILL MAKE A LONG-TERM IMPACT:
Full ownership of the AR ledger to optimize the sales to cash conversion for our brands within North America.
Lead team of 3 collection clerks.
Responsible for monitoring and maintaining assigned accounts customer calls, reconciliations, prepayments, and if necessary, assisting customers with discrepancies and resolving short payments.
Initiating and supervising over collection calls and/or correspondence (emails) in a high volume, fast-paced, goal orientated collections department.
Accountable for maintaining aged debt targets at or above our target.
Enlist the efforts of Sales or other stakeholders, when necessary, to assist in the collection process.
Ensure all invoices are properly transmitted to customers (virtual mailroom, customer portal, etc.).
Weekly and Monthly Reporting of collection and credit issues to the wider business.
Provide any requested support to business partners within the department or the company.
Assist in reconciling customer accounts.
Additional ad hoc tasks as required.
QUALIFICATIONS & EXPERIENCE:
What you need to have:
5+ years experience in business-to-business credit & collections with retail customers.
Experience overseeing a collections team.
Proficiency in Microsoft, including Excel and Outlook.
SAP ERP and Business Warehouse experience a plus.
Ability to work in a multi-functional and multi-national entity business.
Strong attention to detail/goal orientated.
Excellent verbal and written communication skills. Bi-lingual English & French preferred for Canada.
Ability to prioritize and manage multiple responsibilities.
Agility, must be nimble and navigate shifting priorities in a dynamic environment.
What we need to see in you:
Confident and professional.
Proactive, exceptionally well organized, able to prioritize and multi-task behind areas adding value to Pentland.
Able to liaise, influence, and build relationships with people at all levels within the organization and externally.
Strong leadership, gravitas, and influencing skills.
Dedicated to maintaining high standards.
Speedo and Pentland Brands are an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, we have a strong corporate commitment to inclusion, diversity and to ensuring that all current and future associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, applicants are asked not to disclose salary history information.