Facilities Manager (Retail)

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 8 days ago
Job Description
Job Description
Vans: Be a Part of the Original
It was never about waving the brand like a flag, it was always about the people Paul Van Doren
Vans is the original action sports footwear company, rooted in authenticity and creativity. Founded in 1966, Vans has thrived on a legacy of impacting our greater community through four pillars: action sports, music, art and street culture. We are constantly inspired by the expressive creators within our company and community as they bring new and innovative perspectives to help shape and transform the future of our business.

At Vans, our culture sets us apart and influences everything we do. We are driven by five values:
1. We are determined.
2. We are connected to our consumers and to each other.
3. We are inclusive.
4. We are expressive and fun.
5. And most of all, we are a family.
Vans is a subsidiary of VF, the worlds largest apparel and footwear company, comprised of more than 25 brands. We are leaders in global footwear, apparel and accessories, available in more than 170 countries worldwide. As we continue to expand, VF and Vans take great measures in developing and growing our people.

Vans is founded on a culture of learning. We take pride in our ability to facilitate learning opportunities by providing the resources and tools necessary to support each individuals pursuit of growth to achieve future goals. In order to prioritize career growth within our company, Vans offers courses on topics such as leadership, communication, collaboration and technical skills to ensure our employees are self-motivated and fulfilled with our rapidly growing business.

By joining the Vans family, you will be immersed in an environment of incredibly supportive and collaborative people. We work very hard across a multitude of large initiatives to bring the Van Doren spirit to life. We live for what we do.

Facilities Manager (Retail): Become the Newest Member of the Vans Family
In this position you will support the national maintenance and repairs program for multiple VF Outdoor & Action Sports retail stores. You will be responsible for making sure our facilities represent each brands standard so that we are able to bring the full shopping experience to our Vans, The North Face, Timberland, and Kipling customers. The VF Outdoor and Action Sports brands wish to earn their customers highest degree of customer satisfaction, which would not be possible without the importance of your role! Prepare yourself to accept adaptability and continuous learning as a natural approach to functioning in your role. Bring your self-motivation and determination to work every day and in return, the VF Outdoor and Action Sports Brands will provide you with this amazing and life-changing opportunity like none other.



How You Will Make a Difference:
Manage the Retail Facilities team in day-to-day processing of the technical aspects of each of the trades they manage (HVAC, electrical, lighting, janitorial, locks, doors, etc.) along with all trades for all Outdoor & Action Sports retail stores in the U.S, Canada, Mexico and Puerto Rico ensuring all preventative maintenance and reactive work order requests are scheduled and performed in an efficient and cost-effective manner. Manage the upkeep of data within the ServiceChannel Maintenance management system to maximize the Retail Facilities Coordinators customer satisfaction levels and to help our store teams navigate ServiceChannel in a way that brings about a positive and immediate response to the concerns and needs of our customers. Review and approve invoices, process weekly electronic Invoice reports for each coalition brand, and process weekly electronic invoicing into accounts payable. Create and manage the SLAs (Service Level Agreements) between VF Outdoor and Action Sports and each of our Service Providers, manage the relationships with our current Service Providers to maintain a high level of service and remain cost effective, as well as manage and negotiate the service policies, procedures, costs, and RFPs to ensure alignment and compliance with all service providers. Manage and maintain the month end accrual process and reporting for each coalition brand. Utilize Service Automation Tools by creating reports and manage data to increase our overall Customer and Store service satisfaction, effective reoccurring problem resolutions, minimizing and reducing costs where possible, identifying and deploying cost avoidance measures to ultimately bring about process improvements. Utilize ServiceChannels Fixxbook vendor management tools to increase our trade performance and reduce costs by moving towards regional service providers through eliminating the added costs of national provider utilization. Assign and manage various roll out projects to the Retail Facilities team such as mini-refreshes, small works projects, painting, signage, fixture, lighting retrofits, etc. Manage store closings utilizing the already established process and procedures. Establish collaboration with internal partners such as Leasing & Real Estate, DTC, Store Operations & Loss Prevention, that results in a successful partnership and seamless flow of information. Ability to work flexible hours as required, occasionally taking emergency calls after hours and weekends in support of the Direct To Consumer process.

Skills for Success:
Years of Related Professional Experience: 5+ years Facilities Management experience required
Broad range of knowledge of various elements of the retail store chain including, but not limited to: building structure, walls and roofing, HVAC systems, electrical power systems, lighting systems, plumbing systems, fire protection and safety systems, utility systems, trash/waste management, general maintenance, facility improvements, etc.
Proven track record of managing multi-million-dollar budgets and forecasts and proven ability to provide robust reporting on the status of respective capital and expense projects.
Manage, coordinate, schedule and monitor the day-to-day performance of Retail Facilities Team as well as each of our service providers.






Ability to manage Service Providers for retail facilities maintenance and repair. Prepare RFPs for individual service requests as well as preventive maintenance contracts and troubleshoot specific technical issues as necessary to resolve issues.
Outstanding verbal and written, computer & communication skills: Outlook, Excel, Word, and related software applications.
Ability to read and accurately interpret blueprints and contract documents.
Proven problem resolution capabilities, ability to work in high stress, multiple task environment.
Proven ability to motivate the team to a customer centric service department, as well as outstanding interpersonal skills.

Educational/ Position Requirements:
A Bachelors degree in Construction Management or related field and a minimum of 3 years general management experience in the Construction Management field or an equivalent combination of experience and training that provides the required knowledge, skills and abilities.
Special Physical and/or Mental Requirements:
Willingness to work occasional irregular hours, by monitoring the ServiceChannel Web Based Maintenance Management System and responding to after hours and weekend emergency service requests
May be required to travel 10-15% of the time, within the U.S, Canada, Mexico, Puerto Rico.
Bend, lift, open and move product and related office items varying in weight up to 50lbs, depending on need