Vans Loyalty Platform Manager (Product Manager)

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 21 hours ago

Job Ad

Vans: Be a Part of the Original

Vans is the original action sports footwear company, rooted in authenticity and creativity. Founded in 1966, Vans has thrived on a legacy of impacting our greater community through four pillars: action sports, music, art and street culture. We are constantly inspired by the expressive creators within our company and community as they bring new and innovative perspectives to help shape and transform the future of our business.

At Vans, our culture sets us apart and influences everything we do. We are driven by five values:

We are determined. We are connected to our consumers and to each other. We are inclusive. We are expressive and fun. And most of all, we are a family.

Vans is a subsidiary of VF, the worlds largest apparel and footwear company, comprised of more than 25 brands. We are leaders in global footwear, apparel and accessories, available in more than 170 countries worldwide. As we continue to expand, VF and Vans take great measures in developing and growing our people.

Vans is founded on a culture of learning. We take pride in our ability to facilitate learning opportunities by providing the resources and tools necessary to support each individuals pursuit of growth to achieve future goals. In order to prioritize career growth within our company, Vans offers courses on topics such as leadership, communication, collaboration and technical skills to ensure our employees are self-motivated and fulfilled with our rapidly growing business.

By joining the Vans family, you will be immersed in an environment of incredibly supportive and collaborative people. We work very hard across a multitude of large initiatives to bring the Van Doren spirit to life. We live for what we do.

Loyalty Platform Manager (Product Manager): Become the Newest Member of the Vans Family

As Loyalty Platform Manager you will be responsible for managing the implementation of new features and capabilities to the program. In this role, you will manage the product strategy and execution for the Vans Family loyalty program. You will work closely with partner teams that include user experience design, business development, marketing program management, and engineering to bring new products to market. Within Vans Consumer Lifecycle Management department, the loyalty team is responsible for all aspects of the Vans Family loyalty program. The program empowers us to better understand our consumers and in turn enables us to deliver more relevant brand experiences. This exciting opportunity plays a critical role in the on-going evolution of the loyalty program and member experiences across Vans. You will gather business requirements for high-impact projects on the loyalty roadmap, coordinate with owners of other technology roadmaps (such as eCommerce or store technology), proactively identify solutions to potential obstacles and ensure the projects successful completion. This opportunity will partner closely with key business functions, such stores, eCommerce, marketing, technology, and external vendors. The Project Manager currently supports the program in North America but may expand by taking on global responsibilities over time.

How You Will Make a Difference:

⏵ Represent and advocate for the Vans CLM organization in the implementation of loyalty and related technology initiatives.

⏵ Manage the capability roadmap for the Vans Family loyalty program and define new products and services that drive engagement with the mobile app and web experience.

⏵ Coordinate with key technology roadmap owners in other functions to ensure the loyalty roadmaps is adequately represented and minimally disruptive to the day-to-day business.

⏵ Leverage insights to drive voice of the customer into the creation of new products and on-going development of product enhancements or service.

⏵ Evaluate the business opportunity and application of emerging technologies, generating buy-in for the product vision with leadership and partner teams.

⏵ Translate customer experiences into clearly defined product requirements, managing prioritization and trade-offs to ensure delivery of a great customer experience.

⏵ Develop user flows and wireframes to illustrate expected front end consumer experiences that will be enabled by backend technology.

⏵ Document department reporting needs, coordinate with other business initiative leaders.

⏵ Ensure thorough and timely communication between key stakeholders (e.g. senior management, business owners, technology partners), communicate project status, raise issues as needed, organize meetings, align calendars, etc.

⏵ Determine future resource needs to facilitate timely execution of work stream initiatives.

⏵ Participate in sprint planning prioritization for additional capabilities and enhancements.

Skills for Success:

Years of Related Professional Experience: 5+ year

Educational/ Position Requirements:

⏵ At least 5 years' broad business experience, preferably in the implementation of global business project initiatives, with at least 4 years of experience in product management.

⏵ A Bachelors degree in Business, Technology or similar, Masters degree preferred.

⏵ Experience working in the retail/digital industry, especially in retail enterprise systems implementation. Experience managing mobile app evolution a plus.

⏵ Experience defining new user-friendly products for consumer websites and/or mobile applications.

⏵ Experience working with cloud-based CRM and loyalty platforms.

⏵ Experience coordinating complex product development cycles and software development schedules.

⏵ Proven track record working with Project & Change Management theory and methodologies in regional & global project delivery (preferably in a retail organization).

⏵ Consulting background is a preferred. Internal consultant/project manager experience also applies.

⏵ Proven ability to manage multiple projects, set goals, and prioritize tasks.

⏵ Experience managing vendors and external consultancy firms.

⏵ Proven ability to develop trust-based relationships with local and remote key partners.

⏵ Ability to identify dependencies between new and existing technology and business processes.

⏵ Strong problem-solving skills, ability to take a new perspective on using existing solutions.

⏵ Adept at identifying high-impact issues and risks to escalate for executive review.

⏵ Excellent verbal and written communications skills, including refined public speaking skills to manage challenging cross-functional situations effectively. Experience in presenting to and influencing senior leadership.

⏵ Experience in large group facilitation of workshops and working sessions.

⏵ Ability to lead and influence others within a matrix organization.

⏵ Proficiency with project-based tools such as Word, Excel and PowerPoint as well as others (e.g. Jira, Smart Sheets, wikis).

⏵ PMP Project Management certification or successful completion of a recognized project management curriculum is preferred.

⏵ Affinity with youth culture, action sports, music, art, and fashion a plus.

Special Physical and/or Mental Requirements: