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Costa Mesa, VT

Full-time | Retail

About the job

Job Ad

Join the VF Family

We are one of the worlds largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor and active brands. At the heart of our journey lies our company-wide purpose, which goes beyond simply ensuring that we are a successful business, but that: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. Its the reason we come to work every day. Its a commitment shared by our nearly 50,000 global associates across more than 12 brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling.

We believe that when you discover the difference between a career and a calling, you get so much more out of life. When those lines begin to blur, you start to limit yourself much less and start aiming for more. Thats what we want for everyone who joins us at VF. And frankly, thats what it takes to thrive here.

Here you can do the best work of your life. We are purpose led and performance driven, people-focused and supportive. Most importantly, we believe that everyone should be empowered to be their authentic self and we power an internal movement of inclusion and belonging. Our teams are built on a global mindset, sparked by sharp minds of diverse individuals and reflects the global consumers we serve.

Bring your energy and fresh perspective, contribute to our movement and build your future with us.

Facilities Manager (Retail)

In this position you will support the maintenance and repairs program for multiple VF retail stores across North America. You will be responsible for making sure our facilities represent each brands high standards so that they are able to bring the full experience to our Vans, The North Face, Timberland, Dickies, Icebreaker, Altra and Kipling customers. The VF brands wish to earn their customers highest degree of customer satisfaction, which would not be possible without the importance of your role and a high level of customer service you bring each day! Prepare yourself to accept adaptability and continuous learning as a natural approach to functioning in your role. Bring your self-motivation and determination to work every day and in return, VF will provide you with this amazing and life-changing opportunity like none other.

How You Will Make a Difference

What you will do:
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Manage the Retail Facilities team in day-to-day processing of the technical aspects of each of the trades they manage (HVAC, electrical, lighting, janitorial, plumbing, locks, doors, etc.) for all retail stores in the U.S, Canada, Mexico and Puerto Rico ensuring all preventative maintenance and reactive work order requests are scheduled and performed in an efficient, cost-effective manner and with the highest level of customer service.

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Manage the upkeep of data within the ServiceChannel Maintenance management system to maximize the Retail Facilities Coordinators customer satisfaction levels and to help our store teams navigate ServiceChannel in a way that brings about a positive and immediate response to the concerns and needs of our customers; Review and approve invoices, process weekly electronic Invoice reports for each brand, and process weekly electronic invoicing.

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Create and manage the SLAs (Service Level Agreements) between VF Outdoor and each of our Service Providers; Manage the relationships with our current Service Providers to maintain a high level of service and remain cost effective, as well as manage and negotiate the service policies, procedures, costs, and RFPs to ensure alignment and compliance with all service providers.

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Utilize Service Automation Tools by creating reports and manage data to increase our overall Customer and Store service satisfaction, effective reoccurring problem resolutions, minimizing and reducing costs where possible, identifying and deploying cost avoidance measures to ultimately bring about process improvements.

How you will do it:
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Broad range of knowledge of various elements of building materials and systems including, but not limited to: building structure, walls and roofing, HVAC systems, electrical power systems, lighting systems, plumbing systems, fire protection and safety systems, utility systems, trash/waste management, general maintenance, facility improvements, etc.

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Proven track record of managing multi-million-dollar budgets and forecasts and proven ability to provide robust reporting on the status of respective capital and expense projects.

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Manage, coordinate, schedule and monitor the day-to-day performance of Retail Facilities Team as well as each of our service providers utilizing ServiceChannel (or similar system)

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Ability to manage Service Providers for retail facilities maintenance and repair. Prepare RFPs for individual service requests as well as preventive maintenance contracts and troubleshoot specific technical issues as necessary to resolve issues.

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High level of customer service

What success looks like:
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Elevated customer service levels and KPIs; Timely response and resolution to work orders and maintenance and repair issues.

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Effective team management in the resolution of 20,000+ work orders per year.

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Cost control and adherence to brand M&R budgets and overall vendor management (KPIs)

Free To Be, Inclusion & Diversity

People are not always encouraged to express their true selves. Here at VF we believe that everyone should always feel free to be the best version of themselves. Free To Be offers personal fulfillment, but also pushes the boundaries of creativity, challenges our assumptions, and provokes new ways of thinking. We celebrate our differences, value differing opinions, seek out new perspectives, and expect all employees do too.

Skills for Success

Years of Related Professional Experience: 5+ years

Educational Position Requirements: A formal education and subsequent undergraduate/graduate degrees are nice to have, but we are most interested in your total experience and professional achievements.

Educational/ Position Requirements:
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A Bachelors degree in Construction Management or related field and a minimum of 3 years general management experience in the Construction Management field or an equivalent combination of experience and training that provides the required knowledge, skills and abilities.

What we expect you already know:
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Broad range of knowledge of various elements of the retail store chain including, but not limited to: building structure, walls and roofing, HVAC systems, electrical power systems, lighting systems, plumbing systems, fire protection and safety systems, utility systems, trash/waste management, general maintenance, facility improvements, etc.

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Proven track record of managing multi-million-dollar budgets and forecasts with proven ability to provide robust reporting on the status of respective capital and expense projects.

!
Manage, coordinate, schedule and monitor the day-to-day performance of Reta
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1501 Lincoln Blvd.#1014 Venice, CA. 90291