O'NEILL:
Retail Assistant Manager Job in Irvine , CA
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Closed
Irvine , CA
Part-time | Retail
About the job
The Assistant Manager is responsible for assisting the Store Manager in achieving business results and Brand Standard, as well as acquiring and developing talent for the store and providing the highest level of customer service while upholding the all company programs. The Assistant Manager is to learn the role of a Store Manager in preparation for potential promotion.
RESPONSIBILITIES
LEADERSHIP:
• Creates and takes accountability for a consistently positive work environment that increases productivity, decreases unwanted turnover and enhances the customer experience.
• Assist in the management and supervision of Sales Associates. Assume Store Manager responsibilities in his/her absence.
• Provides and open door policy where employees are free to express their concerns and feelings without fear of retaliations or ill will.
• Communicates performance goals and Brand Standard and hold all subordinate employees to the standard.
HUMAN RESOURCES:
• In partnership with the Store Manager, recruits, interviews, and selects the best candidates for job openings with reflect the O’Neill Brand Standard.
• In partnership with the Store Manager, coaches and develops employees for current and future responsibilities, including store management.
• In partnership with the Store Manager, implements company training programs including but not limited but not limited to customer service, selling skills, product information, store operations, M.O.D., and 5 minute meetings.
• In partnership with the Store Manager, prepares and administers Sales Associates performance reviews in a timely manner.
• In partnership with the Store Manager, prepares and administers employee discipline in a fair and consistent manner.
• In partnership with the Store Manager, ensures that the store is in compliance with all employment, State and Federal laws, including but not limited to wage and hour, human rights and equal employment opportunities.
PERSONAL DEVELOPMENT:
• Exemplifies Company values and behaviors consistently.
• Ensures that personal appearance reflects the Action Sport Lifestyle and Attitude of the La Jolla Group Brands.
• Seeks and acts on written and verbal feedback; seeks out learns new skills.
• Maintains a healthy balance between work and personal life.
COMMUNICATION:
• Displays professional written and verbal communications when performing all business transactions with customers, fellow employees or the corporate office staff.
• Maintains open and positive relations with staff, peers, corporate office staff, Store Manager and District Manager.
FINANCIAL AND OPERATIONAL RESPONSIBILITIES
FINANCIAL:
• In partnership with the Store Manager, manages execution to achieve financial goals/results within budget and on time by setting daily goals, analyzing monthly plans and managing labor hours.
• Ensures that all customer transactions are accurately processed and recorded.
• Notifies Store Manager and resolves any equipment malfunctions in a timely manner.
• Assists Store Manager in ensuring that all necessary store supplies are available as needed.
LOSS PREVENTION:
• In partnership with Store Manager, ensures that the store protects company assets through promoting awareness of LP best practices including but not limited to employee bag checks, shoplifting controls (internal & external), perpetual counts, zone coverage, and silent witness hotline.
• Reports suspected or known theft to supervisor, Loss Prevention Manager or Silent Witness Hotline.
• Assist the Store Manager in maintaining acceptable inventory shrinkage, not exceeding established goals.
• Complies with daily cash handling and banking procedures.
• In partnership with the Store Manager, ensures that all policies are followed specific to inventory control, including executing required annual physical inventories, paperwork flow, over/short logs, markdowns, timeliness of reporting, receipt of goods, merchandise transfers and all other related inventory matters.
OPERATIONS:
• Properly executes all visual presentation standards and promotional events set ups.
• Ensures store is clean, organized and operational.
• Complies with and ensures staff follows all daily, monthly, quarterly and year end filing requirements.
• Assumes responsibility for assigned department, ensuring that the Brand Standard is met and financial goals are achieved.
• Adheres to and ensures all employees are working safely and following established safety best practices.
CUSTOMER SERVICE EXPERIENCE RESPONSIBILITIES
CUSTOMER:
• In partnership with the Store Manager, ensures store exceeds customer expectation
• Utilizes best judgment in all customer service matters by putting the customer’s needs first.
• Is personally available to all customers to communicate and identify their needs and address their questions and concerns.
PRODUCT:
• Provides customer and merchandise feedback as needed or as requested.
• Provides input and influence to convey product ideas from customer to Store Manager.
RESPONSIBILITIES
LEADERSHIP:
• Creates and takes accountability for a consistently positive work environment that increases productivity, decreases unwanted turnover and enhances the customer experience.
• Assist in the management and supervision of Sales Associates. Assume Store Manager responsibilities in his/her absence.
• Provides and open door policy where employees are free to express their concerns and feelings without fear of retaliations or ill will.
• Communicates performance goals and Brand Standard and hold all subordinate employees to the standard.
HUMAN RESOURCES:
• In partnership with the Store Manager, recruits, interviews, and selects the best candidates for job openings with reflect the O’Neill Brand Standard.
• In partnership with the Store Manager, coaches and develops employees for current and future responsibilities, including store management.
• In partnership with the Store Manager, implements company training programs including but not limited but not limited to customer service, selling skills, product information, store operations, M.O.D., and 5 minute meetings.
• In partnership with the Store Manager, prepares and administers Sales Associates performance reviews in a timely manner.
• In partnership with the Store Manager, prepares and administers employee discipline in a fair and consistent manner.
• In partnership with the Store Manager, ensures that the store is in compliance with all employment, State and Federal laws, including but not limited to wage and hour, human rights and equal employment opportunities.
PERSONAL DEVELOPMENT:
• Exemplifies Company values and behaviors consistently.
• Ensures that personal appearance reflects the Action Sport Lifestyle and Attitude of the La Jolla Group Brands.
• Seeks and acts on written and verbal feedback; seeks out learns new skills.
• Maintains a healthy balance between work and personal life.
COMMUNICATION:
• Displays professional written and verbal communications when performing all business transactions with customers, fellow employees or the corporate office staff.
• Maintains open and positive relations with staff, peers, corporate office staff, Store Manager and District Manager.
FINANCIAL AND OPERATIONAL RESPONSIBILITIES
FINANCIAL:
• In partnership with the Store Manager, manages execution to achieve financial goals/results within budget and on time by setting daily goals, analyzing monthly plans and managing labor hours.
• Ensures that all customer transactions are accurately processed and recorded.
• Notifies Store Manager and resolves any equipment malfunctions in a timely manner.
• Assists Store Manager in ensuring that all necessary store supplies are available as needed.
LOSS PREVENTION:
• In partnership with Store Manager, ensures that the store protects company assets through promoting awareness of LP best practices including but not limited to employee bag checks, shoplifting controls (internal & external), perpetual counts, zone coverage, and silent witness hotline.
• Reports suspected or known theft to supervisor, Loss Prevention Manager or Silent Witness Hotline.
• Assist the Store Manager in maintaining acceptable inventory shrinkage, not exceeding established goals.
• Complies with daily cash handling and banking procedures.
• In partnership with the Store Manager, ensures that all policies are followed specific to inventory control, including executing required annual physical inventories, paperwork flow, over/short logs, markdowns, timeliness of reporting, receipt of goods, merchandise transfers and all other related inventory matters.
OPERATIONS:
• Properly executes all visual presentation standards and promotional events set ups.
• Ensures store is clean, organized and operational.
• Complies with and ensures staff follows all daily, monthly, quarterly and year end filing requirements.
• Assumes responsibility for assigned department, ensuring that the Brand Standard is met and financial goals are achieved.
• Adheres to and ensures all employees are working safely and following established safety best practices.
CUSTOMER SERVICE EXPERIENCE RESPONSIBILITIES
CUSTOMER:
• In partnership with the Store Manager, ensures store exceeds customer expectation
• Utilizes best judgment in all customer service matters by putting the customer’s needs first.
• Is personally available to all customers to communicate and identify their needs and address their questions and concerns.
PRODUCT:
• Provides customer and merchandise feedback as needed or as requested.
• Provides input and influence to convey product ideas from customer to Store Manager.