O'NEILL:
Level 2 Help Desk Analyst Job in Irvine, CA
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Irvine, CA
Full-time | Computer - Programming, Information Technology, Retail
About the job
The La Jolla Group is a worldwide leader in the action sports apparel business segment with a fast paced, high energy environment that is continually on the move. With prominent brands such as O’Neill, Spiritual Gangster, and Hang Ten, La Jolla Group has proved to be a builder of great brands, a creator of innovative products, and a master of operational excellence.
Join our team and enjoy a casual work environment, onsite gym, discount on clothes, summer hours and employer provided lunches and fruit! We believe our employees are our strongest asset and invest in their growth by focusing on developing their strengths.
Senior Help Desk Analyst
Description:
We are looking for an experienced support professional that has hands on experience with PCs and Macs, likes to take on new challenges, and can research and resolve complex issues. As the Help Desk point person, you’ll troubleshoot, resolve, and document user issues on company supported applications and hardware, escalate issues as needed, and maintain the hardware inventory for use in refresh activities. Beyond just help desk duties you’ll help maintain SOPs and create knowledgebase docs, install and configure IT equipment, and work on other project-based initiatives. With a wide array of physical and virtual hardware, cloud-based projects, and a retail environment, you’ll have opportunities to grow in virtually any area that interests you.
PRIMARY RESPONSIBILITIES
• Provide first level support for headquarters, remote users, and retail stores
• Monitor and reply timely to support requests received through Help Desk process
• Document troubleshooting and resolution steps
• Create new users and deploy their workstations
• Install, configure and maintain desktops, laptops, printers and other workstation related hardware
• Maintain and upgrade company approved software on supported hardware
• Participate in IT related projects
• Maintain documentation on company assets, processes, policies
• Act as liaison between retail team and third-party support
• Provide computer, phone, core application orientation to new company staff
• Assist senior IT team as needed
• Communicate regularly with senior IT team on open issues and projects
ADDITIONAL RESPONSIBILITIES
• Perform hardware and software installations for retail locations
• Actively participate in finding new and/or better solutions to company IT environment
• Maintain warehouse related hardware and software (scan guns, Zebra printers, etc.)
• Develop business and technical writing skills
LJG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, protected veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information and any other characteristics protected by law.
Join our team and enjoy a casual work environment, onsite gym, discount on clothes, summer hours and employer provided lunches and fruit! We believe our employees are our strongest asset and invest in their growth by focusing on developing their strengths.
Senior Help Desk Analyst
Description:
We are looking for an experienced support professional that has hands on experience with PCs and Macs, likes to take on new challenges, and can research and resolve complex issues. As the Help Desk point person, you’ll troubleshoot, resolve, and document user issues on company supported applications and hardware, escalate issues as needed, and maintain the hardware inventory for use in refresh activities. Beyond just help desk duties you’ll help maintain SOPs and create knowledgebase docs, install and configure IT equipment, and work on other project-based initiatives. With a wide array of physical and virtual hardware, cloud-based projects, and a retail environment, you’ll have opportunities to grow in virtually any area that interests you.
PRIMARY RESPONSIBILITIES
• Provide first level support for headquarters, remote users, and retail stores
• Monitor and reply timely to support requests received through Help Desk process
• Document troubleshooting and resolution steps
• Create new users and deploy their workstations
• Install, configure and maintain desktops, laptops, printers and other workstation related hardware
• Maintain and upgrade company approved software on supported hardware
• Participate in IT related projects
• Maintain documentation on company assets, processes, policies
• Act as liaison between retail team and third-party support
• Provide computer, phone, core application orientation to new company staff
• Assist senior IT team as needed
• Communicate regularly with senior IT team on open issues and projects
ADDITIONAL RESPONSIBILITIES
• Perform hardware and software installations for retail locations
• Actively participate in finding new and/or better solutions to company IT environment
• Maintain warehouse related hardware and software (scan guns, Zebra printers, etc.)
• Develop business and technical writing skills
LJG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, protected veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information and any other characteristics protected by law.