Ecommerce Customer Service Representative

Globe Intl

El Segundo California


1 year(s)
Full-Time
N/A


Job Description
We are looking to hire a full time Ecommerce Customer Service Representative. The ideal candidate would be friendly, patient, positive, and capable of handling customer enquiries in a professional manner with excellent communication skills. This position offers the unique opportunity to work across all of our brands; Globe Brand, Salty Crew, Impala Skate, FXD, and Dot Boards. We are excited to welcome another driven individual who shares our passion for action sports and the outdoors.

Responsibilities:

• Provide outstanding customer service by responding to customer emails, phone calls, and assisting with customer service inquiries across social media channels in a timely manner.
• Process orders, returns, replacements, warranties, and refunds.
• Follow communication procedures, guidelines, and policies.
• Fraudulent order prevention.
• Work with the Ecom team to execute and assist with special projects and brand initiatives.
• Assist with uploading new products with proper descriptions, images, and marketing content to meet seasonal deadlines.
• Assist with product maintenance and merchandising to keep websites in line with current marketing initiatives including but not limited to updating site imagery, creating new collections, and building landing pages.

Requirements:

• High School diploma, General Education Degree or equivalent.
• 1-3 Years of customer service experience and/or retail experience.
• Ability to stay calm when customers are stressed or upset.
• Must have the ability to work independently and be highly organized with clear and concise communication skills.
• Must be detail oriented and have the ability to shift gears quickly, multitask, and prioritize.
• Must exhibit a professional and courteous manner at all times.
• Must take full responsibility for individual actions.

Preferred Skills:

• College Degree.
• Experience with Zendesk or similar customer service engagement platform.
• Experience with Shopify Ecommerce platform.
• Experience with Instagram, Facebook, Twitter, and other social platforms.
• Experience with Amazon Seller Central.

Please submit resume and intro letter through Malakye.com