Hestra Gloves:
Consumer Customer Service/Warranty Manager Job in Arvada, CO
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Arvada, CO
Full-time | Customer Service
$40,000 - $50,000 annual
About the job
HESTRA is one of the leading international glove brands in skiing, outdoor recreation and leisure. We also develop gloves for a variety of other applications ranging from construction work to high-end dress styles. The company is headquartered in Sweden and has subsidiaries in the United States (Arvada, CO) and Germany as well as agents, distributors and retailers in over 30 countries. Hestra’s success is the result of an unwavering commitment to product quality and committed service to our retail partners. Learn more at hestragloves.com.
The Consumer Customer Service Manager at Hestra USA is the supervisor for direct inquiries from consumers using our products. The most common daily interactions with consumers include responding to consumer product inquiries and making product recommendations and helping consumers understand and navigate Hestra’s warranty protections and processes. Additional duties include but are not limited to: owning communication with all Hestra consumers, working creatively to solve problems, learning how a top-tier brand in the outdoor industry operates from the inside out, and supporting Hestra’s operations wherever necessary - from warehouse floor to trade show floor - as needed.
The Consumer Customer Service Manager at Hestra USA is the supervisor for direct inquiries from consumers using our products. The most common daily interactions with consumers include responding to consumer product inquiries and making product recommendations and helping consumers understand and navigate Hestra’s warranty protections and processes. Additional duties include but are not limited to: owning communication with all Hestra consumers, working creatively to solve problems, learning how a top-tier brand in the outdoor industry operates from the inside out, and supporting Hestra’s operations wherever necessary - from warehouse floor to trade show floor - as needed.