Sales Support Associate


Tacoma, WA Washington

3 year(s)
$45988.00 - $49344.00 per Year
Job Description
Job Title: Sales Support
Department: Sales + Marketing
Position Type: Full Time
Shift: 8:30am – 5:00pm
Status: Salary

Company overview:
Specializing in the architectural, food service, and industrial markets, Richlite Company has been pioneering paper composite surfaces since 1943. Located in the Port of Tacoma area, we are just minutes from downtown Tacoma and I-5. Richlite is an ever-growing, family-owned manufacturing company with premium brands such as Richlite and Skatelite. Our small dynamic team likes to work hard and play hard, all while keeping the close family atmosphere.

Position summary:
This position is responsible for ensuring the highest customer satisfaction level by providing support to the sales team. As part of the team, you will be required to wear many hats and adapt to a fast-paced work environment.

The Sales Support Specialist ensures that all orders are processed in a timely manner. Key responsibilities include supporting the Sales + Marketing team, distributors, answering calls as well as inputting orders and arranging logistics.

Essential Tasks and Responsibilities:
• Answer calls – office support
• Develop rapport and positive working relationships with coworkers, customers, and distributors
• Support sales staff by completing and processing orders and keeping senior staff informed of any issues with delivery
• Support the order fulfillment process by working extensively with production personnel
• Facilitate both domestic and international logistics paperwork alongside the Shipping Department
• Other duties and projects as assigned by management

Job Requirements
Desired Skills / Experience:
• Minimum of 3-5 years Inside Sales or Customer Service experience
• Prior surfacing and structural materials experience desired
• Knowledge and experience with product tracking and CRM systems
• Ability and drive to learn applications and technical product information
• Comprehensive computer skills and the ability to learn proprietary and other software as needed
• Proficiency in Microsoft Office programs (Excel, Word, and Outlook)
• Understanding of international logistics, a plus
• Ability to work independently with minimal supervision to analyze and resolve problems

Full Medical, Dental, Vision covered at 100% by employer
Additional Benefits:
401(k) matching,Dental insurance, Health insurance, Life insurance, Paid time off, Profit sharing, Vision insurance