Volkl Tennis:
Dealer Service Representative Job in Solana Beach, CA
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Solana Beach, CA
Full-time | Customer Service, Ecommerce, Operations, Retail
About the job
Volkl Tennis is a global, premium, technical tennis hardgoods brand based in San Diego, California. Völkl’s unrelenting approach to German Engineering, quality and innovation in its products has earned the brand a renowned position.
Volkl Tennis wants to share our passion for the Tennis industry with you. We work hard and play hard in a fun casual work environment located in the beautiful beach city of Solana Beach.
Overview:
This position will be responsible for supporting the North America Sales Manager in all workings of the national business, which includes building and maintaining account relationships, sales rep support, reporting and retail marketing support. The Dealer Service Representative (DSR) is a customer-engaging position on the Volkl Sales team. DSRs play a pivotal role in supporting the organization’s sales operations efforts, and work closely with internal and external sales team members, sales reps and internal employees within other departments in daily activities. Additionally, this position is expected to further the Volkl sales efforts through identification of sales opportunities and supporting replenishment of dealer inventories.
Description:
• Provide sales support for Retailers, Sales Reps and Sales Manager.
• Effectively manage dealer service communication and provide prompt and immediate service for all accounts and reps that need immediate assistance.
• Data Entry of orders and reporting.
• Verify orders are accurate and received properly.
• Help execute rep and account special requests in a timely and efficient manner.
• Help and work closely with allocations and shipping, as well as receiving teams to ensure all product ships on time.
• Serve as the critical intermediate between sales and credit and keep them proactively informed of any issue.
• Ensure that our reps and accounts are fully informed of order status.
• Manage any order discrepancies, shortages, mis-shipments, and defective product returns.
• Maintain weekly booking and shipping reports for upper management.
• Experience working with Quickbooks desktop and online.
Volkl Tennis wants to share our passion for the Tennis industry with you. We work hard and play hard in a fun casual work environment located in the beautiful beach city of Solana Beach.
Overview:
This position will be responsible for supporting the North America Sales Manager in all workings of the national business, which includes building and maintaining account relationships, sales rep support, reporting and retail marketing support. The Dealer Service Representative (DSR) is a customer-engaging position on the Volkl Sales team. DSRs play a pivotal role in supporting the organization’s sales operations efforts, and work closely with internal and external sales team members, sales reps and internal employees within other departments in daily activities. Additionally, this position is expected to further the Volkl sales efforts through identification of sales opportunities and supporting replenishment of dealer inventories.
Description:
• Provide sales support for Retailers, Sales Reps and Sales Manager.
• Effectively manage dealer service communication and provide prompt and immediate service for all accounts and reps that need immediate assistance.
• Data Entry of orders and reporting.
• Verify orders are accurate and received properly.
• Help execute rep and account special requests in a timely and efficient manner.
• Help and work closely with allocations and shipping, as well as receiving teams to ensure all product ships on time.
• Serve as the critical intermediate between sales and credit and keep them proactively informed of any issue.
• Ensure that our reps and accounts are fully informed of order status.
• Manage any order discrepancies, shortages, mis-shipments, and defective product returns.
• Maintain weekly booking and shipping reports for upper management.
• Experience working with Quickbooks desktop and online.