SAINT LAURENT Store Administrator (Bicester Village)


Multiple Locations

0 year(s)
Job Description
Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the sociocultural landscape. In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe. Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

As the Store Administrator, you will provide fundamental back office support and set best practice for the store team.  From the co-ordination and organisation of merchandise flow management, to administrative and client after-sales support, your role within the store is key to creating an efficient and effective environment, as well as delivering a memorable client experience.
Provide excellent customer and after-sales service
Drive and maintain optimal use of the client database 
Continuously develop strong product knowledge and an understanding of current trends, in order to advise clients accordingly
Responsible for before and after sales process for store and clients stock; in particular, AX process, shipment and transfer
Ability to build and maintain strong working relationships with clients, colleagues and all members of management
Participate in maintaining a positive work environment
Support with the organisation of ad-hoc projects
Guarantee excellent customer experience
Manage and facilitate the client after sales service process
Play an active role in ensuring the store atmosphere upholds brand image
Support store management in all the store process compliance and follow-up
Manage the product repair/after care process
Adhere to and follow -up on all Company Policies & Operational Procedures
Review and adapt back office processes to ensure efficiency and effectiveness
At least 2 successful years of experience in a retail and/or back office environment
High attention to detail, priority management and organizational skills
Excellent interpersonal skills
Adaptable, responsive and team orientated
Highly competent using Word and Excel
Product and Fashion sensitivity 
Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates