You will be responsible for training and field coaching of the directly operated retail stores. Collaborate with Sales & Operations team for planning and delivering the Retail Training plan through classroom training, documentation, tools, best practice sharing and selling processes to ensure retail staff development and delivery of exceptional Balenciaga service standard to our customers across different touchpoints;Facilitate ongoing field management including coaching, communication and feedback.
How you will contribute
Be partner with Sales & Operations team to achieve sales objectives and KPI target.
Implement retail training program, operating plan and leading best practice to make sure training effectiveness.
Support strategic initiatives designed to drive growth, profitability and customer satisfaction.
Responsible for delivering orientation, service & product training course to retail staff, office staff and business partner with professionalism and practical knowledge, and to follow up on training effectiveness.
Provide training logistics like determining the location, time, facilities and training support required for training activities.
Perform regular in-store field coaching, submit report to retail team, share the findings with solution and work with Store Managers to follow up the results.
Support Training Manager on CEE program to improve clients experience in the store continuously.
Assisting Training Manager and Human Resources Team to implement retail team learning and development program.
Who you are?
Prior progressive experiences of training and coaching in a customer service-oriented retail environment.
Possess high level of commercial acumen, fashion sense, self-initiative, combined with a drive for results.
Highly developed interpersonal, verbal and written communication skills, including outstanding presentation skills.
Ability to handle multiple priorities in a dynamic environment through creativity, flexibility and self-organization.
Good command of written and spoken English and Putonghua.
Proficiency in Microsoft Excel and Chinese Word Processing.