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MADRID, 75

Full-time | Merchandising

About the job

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. In the last years, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Role Mission

To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand.

Key Accountabilities
 
Serve customers accordingly with Gucci selling ceremony
Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
 

Guarantee cross and up-selling for all product categories
 

Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
 

Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease
 

Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
 

Ensure the achievement of individual and Store goals, enhancing and developing the business
 

Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
 

Contribute to manage the visual display of the products in accordance with Gucci visual standards
 

Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
 

Ensure the products replenishment and physical inventory of merchandise
 

Follow Company grooming, accordingly with Gucci standards and policies
 

Key Requirements

Proven experience in a similar role within fashion retail companies
Proven ability to drive and exceed individual and store result
 

Deep passion for fashion and luxury
 

Excellent commercial awareness and customers attitude
 

High flexibility and ability to adapt to different customers
 

Team-player mentality
 

Strong communication skills
 

Ability to work in a fast moving and dynamic environment
 

Luxury product knowledge
 

Fluent in Italian and English
 

View Company Profile
1501 Lincoln Blvd.#1014 Venice, CA. 90291