Kering:
GUCCI Product Care Specialist Job in Kuala Lumpur, 75
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Kuala Lumpur, 75
Full-time | Merchandising
About the job
Through our new contemporary vision at Gucci we are inventing a wholly modern approach to fashion and redefining luxury for the 21st century.
As part of the global luxury group Kering, we are committed to 'empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfill your potential and creativity.
We seek to appoint a highly motivated and committed individual to join us as Product Care Specialist.
Key Responsibilities:
Ticket Opening:
- Key in customer data and insert repair LSP, item codes, and other related information
​- Independently judge repair solutions for, but not limited to: In-store repair, external repair, RCS request/HQ repair, commercial solutions
Shipment: Arrange for weekly inbound/outbound shipment to suppliers
Ticket Follow-Up: Interface with the acquired customers to provide the necessary operational support for, but not limited to: Quotation approval, credit note approval, item pick-up
Spare Parts:
- Assist in the ordering of spare parts for in-store repairs
- Liaising with local suppliers for repairing of items
- Management of in-stock spare parts and allocation of spare parts for in-store repairs
Ticket closing:
- Provide end-cycle service to customers’ pick-ups through ticket closing
- Collaboration with relevant departments for fees’ claim
System transfer: Responsible for the JDA transfer for best-selling items and ensure that the stock level is correct
Customer Service: Be a Brand ambassador with a special focus on After Sales, ensuring that every customers’ repair needs are satisfied and up to the Brand’s standard
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JOB REQUIREMENTS
Minimum 2 to 3 years of experience in a similar capacity from the retail or service industry, preferably with a proven track record in luxury fashion.
Candidates with WSQ Diploma in Retail Management will be preferred
Customer service oriented and driven in sales
Inquisitive mindset with the ability to engage
Independent individual with strong decision making skills
Passionate in growing a career within the luxury fashion industry
As part of the global luxury group Kering, we are committed to 'empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfill your potential and creativity.
We seek to appoint a highly motivated and committed individual to join us as Product Care Specialist.
Key Responsibilities:
Ticket Opening:
- Key in customer data and insert repair LSP, item codes, and other related information
​- Independently judge repair solutions for, but not limited to: In-store repair, external repair, RCS request/HQ repair, commercial solutions
Shipment: Arrange for weekly inbound/outbound shipment to suppliers
Ticket Follow-Up: Interface with the acquired customers to provide the necessary operational support for, but not limited to: Quotation approval, credit note approval, item pick-up
Spare Parts:
- Assist in the ordering of spare parts for in-store repairs
- Liaising with local suppliers for repairing of items
- Management of in-stock spare parts and allocation of spare parts for in-store repairs
Ticket closing:
- Provide end-cycle service to customers’ pick-ups through ticket closing
- Collaboration with relevant departments for fees’ claim
System transfer: Responsible for the JDA transfer for best-selling items and ensure that the stock level is correct
Customer Service: Be a Brand ambassador with a special focus on After Sales, ensuring that every customers’ repair needs are satisfied and up to the Brand’s standard
Â
JOB REQUIREMENTS
Minimum 2 to 3 years of experience in a similar capacity from the retail or service industry, preferably with a proven track record in luxury fashion.
Candidates with WSQ Diploma in Retail Management will be preferred
Customer service oriented and driven in sales
Inquisitive mindset with the ability to engage
Independent individual with strong decision making skills
Passionate in growing a career within the luxury fashion industry