Kering:
KERING EYEWEAR Customer Service Specialist Job in Hong Kong SAR, 75
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Hong Kong SAR, 75
Full-time | Merchandising
About the job
Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands.
We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.
Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.
We are currently seeking a Customer Service Specialist who will report to an Assistant CS Manager as part of our dynamic HK CS team.
Your opportunity:
Be the first point of contact of CS team and ensure customer queries are answered and resolved in a professional manner
You will manage the order to cash flow for Hong Kong and Macau market, delivering customer service excellence to ensure compliance with sales business policies
How you will contribute
Managing customer master data and account creation, ensuring accuracy and completeness of all information
Collaborating with commercial team ensuring order input accurately and in a timely manner
Managing delivery flow by liaising with logistic and finance teams ensuring the shipment dispatch and invoicing on track and accurately
Monitoring backorders by liaising with planning team to meet order fulfilment and maintain a clean sheet
Providing after sales service to customer in adhering to the Kering guidelines
Handling and preparing document for goods return
Supporting sales events such as Buying Days in both organizational preparation and execution
Seek for continuous customer service and operational process improvement
Participating to ad hoc sales-related activities and/or projects
Who you are?
Experience
4+ years of work experience in a B2B customer service/After sales Service environment
Experience in SAP and CRM
Less experience will consider as Customer Service Coordinator
Technical Skills
Good business knowledge of order-to-cash flows
Proficient in Office Pack (Excel, Power Point, Word)
Experience in SAP and CRM is a definite advantage
Good knowledge of sales principles and methods
Fluent English, Cantonese and Mandarin
Competencies
Able to work independently
Manage multiple tasks in a fast-paced environment
Team player
Customer-oriented
Problem solving
Negotiation-oriented
Focus on results
Self-motivated
Passion and enthusiasm
Curiosity and innovation
Clear and open communication
Trustworthy
Why work with us?
This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
| #LI-DNI
We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.
Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.
We are currently seeking a Customer Service Specialist who will report to an Assistant CS Manager as part of our dynamic HK CS team.
Your opportunity:
Be the first point of contact of CS team and ensure customer queries are answered and resolved in a professional manner
You will manage the order to cash flow for Hong Kong and Macau market, delivering customer service excellence to ensure compliance with sales business policies
How you will contribute
Managing customer master data and account creation, ensuring accuracy and completeness of all information
Collaborating with commercial team ensuring order input accurately and in a timely manner
Managing delivery flow by liaising with logistic and finance teams ensuring the shipment dispatch and invoicing on track and accurately
Monitoring backorders by liaising with planning team to meet order fulfilment and maintain a clean sheet
Providing after sales service to customer in adhering to the Kering guidelines
Handling and preparing document for goods return
Supporting sales events such as Buying Days in both organizational preparation and execution
Seek for continuous customer service and operational process improvement
Participating to ad hoc sales-related activities and/or projects
Who you are?
Experience
4+ years of work experience in a B2B customer service/After sales Service environment
Experience in SAP and CRM
Less experience will consider as Customer Service Coordinator
Technical Skills
Good business knowledge of order-to-cash flows
Proficient in Office Pack (Excel, Power Point, Word)
Experience in SAP and CRM is a definite advantage
Good knowledge of sales principles and methods
Fluent English, Cantonese and Mandarin
Competencies
Able to work independently
Manage multiple tasks in a fast-paced environment
Team player
Customer-oriented
Problem solving
Negotiation-oriented
Focus on results
Self-motivated
Passion and enthusiasm
Curiosity and innovation
Clear and open communication
Trustworthy
Why work with us?
This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
| #LI-DNI