Kering:
KERING EYEWEAR Sales Support Specialist DACH Job in Munich, 75
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Munich, 75
Full-time | Merchandising
About the job
About us
Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.
Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.
Your opportunity
Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion for the DACH markets (Germany, Austria, Switzerland).
Working along with the sales team on delivering customer service excellence.
Ensuring compliance with sales business policies.
How you will contribute
Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
Managing order flow from order acquisition to order entry in compliance with agreed trade terms
Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
Managing backorders ensuring a clean sheet
Managing goods returns in compliance with agreed trade terms
Acting as customer’s first point of contact in case of commercial, logistics, product claims
Showing active participation in both organisational preparation and execution by supporting with the facilitation of Sales events such as Buying Days Collection presentations, Logistics of customer’s onsite training and customer’s visits, etc.
Issuing sales/customer-related reporting to the benefit of both sales team and customer
Implementing and enhancing customer service-related procedures, processes and systems
Participating to ad hoc sales-related activities and/or projects
Who you are
University Degree
+2 years’ experience in a B2B or B2C customer service environment
German Speaker. Advanced level of English. French language skills will be considered as a plus
Fashion industry background
Proven customer facing experience
Sales experience within a controlled environment of advantage
Experience with SAP implementation of advantage
Good business knowledge of order-to-cash flows
Good knowledge of sales principles and methods
Good working knowledge of Office Pack (Excel, Power Point, Word)
Team player
Customer-oriented
Problem solving
Negotiation-oriented
Focus on results
Self-motivated
Passion and enthusiasm
Curiosity and innovation
Clear and open communication
Trustworthy
Why work with us?
This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
| #LI-DNI
Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.
Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.
Your opportunity
Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion for the DACH markets (Germany, Austria, Switzerland).
Working along with the sales team on delivering customer service excellence.
Ensuring compliance with sales business policies.
How you will contribute
Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
Managing order flow from order acquisition to order entry in compliance with agreed trade terms
Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
Managing backorders ensuring a clean sheet
Managing goods returns in compliance with agreed trade terms
Acting as customer’s first point of contact in case of commercial, logistics, product claims
Showing active participation in both organisational preparation and execution by supporting with the facilitation of Sales events such as Buying Days Collection presentations, Logistics of customer’s onsite training and customer’s visits, etc.
Issuing sales/customer-related reporting to the benefit of both sales team and customer
Implementing and enhancing customer service-related procedures, processes and systems
Participating to ad hoc sales-related activities and/or projects
Who you are
University Degree
+2 years’ experience in a B2B or B2C customer service environment
German Speaker. Advanced level of English. French language skills will be considered as a plus
Fashion industry background
Proven customer facing experience
Sales experience within a controlled environment of advantage
Experience with SAP implementation of advantage
Good business knowledge of order-to-cash flows
Good knowledge of sales principles and methods
Good working knowledge of Office Pack (Excel, Power Point, Word)
Team player
Customer-oriented
Problem solving
Negotiation-oriented
Focus on results
Self-motivated
Passion and enthusiasm
Curiosity and innovation
Clear and open communication
Trustworthy
Why work with us?
This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
| #LI-DNI