Kering:
DODO CRM and Client Engagement Specialist Job in Milano, 75
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Milano, 75, FR (On-site)
Full-time | Merchandising
About the job
Pomellato is the first global luxury Italian fashion fine jeweler, unconventional, colourful. Established in Milan in 1967, Pomellato stands out on the international scene for its unique design, blending impeccable craftsmanship and contemporary spirit. Timeless and fashionable, the brand was the first to introduce the prêt-à-porter vision into the world of jewellery, infusing classic tradition with a new twist. Crafted by the hands of expert goldsmiths, its creations heighten colorful gems through innovative stone cutting and setting techniques, which over time have come to define a consistent, unmistakable and iconic style. The mission to bring the jewel out of the safe and wear it every day embodies the attitude and personality of the women who inspire the brand: self-confident, creative, sensual, unconventional. Today Pomellato is a global luxury jewellery brand with over 60 flagship boutiques and corners around the world.
Your opportunity
You have the opportunity to join the Pomellato & Dodo Sales Excellency and Clienteling team supporting the development and implementation of the global clienteling strategy and guidelines for Dodo, in order to promote and share a client centric mindset within the whole network.
How you will contribute
Create Clienteling contents and tools (both for online & offline channels) working closely with the Brand team
Identify and develop specific actions/contents for all Clients’ segments
Collaborate with the Brand team to define the gifting strategy to support client engagement and events, leveraging on the regional clienteling coordinator’s feedback and input
Brief Regional Team, Clienteling Coordinator and Sales Marketing Team in order for them to implement specific animations, gifting & treatments
Challenge Local CRM Coordinator in order to monitor and improve ROI Clienteling results and business/clients KPIs
Liaise with the regional CRM Coordinator in order to ensure proper understanding and constant execution of all Clienteling activities in the stores, collecting needs and sharing best practices
Plan the implementation of special projects linked to important festivities, KCP, local celebrations and product launches
Propose new partnerships to find new prospects and enriching the existing client database
Ensure the growth and the quality of the customer database
Who you are
Degree in Marketing or Economics
Experience of 3 years in a similar role, preferably in a Luxury Company
Customer driven orientation
Positive and proactive attitude
Detail oriented, good project and time management skills
Fluent in English and Italian
| #LI-DNI
Your opportunity
You have the opportunity to join the Pomellato & Dodo Sales Excellency and Clienteling team supporting the development and implementation of the global clienteling strategy and guidelines for Dodo, in order to promote and share a client centric mindset within the whole network.
How you will contribute
Create Clienteling contents and tools (both for online & offline channels) working closely with the Brand team
Identify and develop specific actions/contents for all Clients’ segments
Collaborate with the Brand team to define the gifting strategy to support client engagement and events, leveraging on the regional clienteling coordinator’s feedback and input
Brief Regional Team, Clienteling Coordinator and Sales Marketing Team in order for them to implement specific animations, gifting & treatments
Challenge Local CRM Coordinator in order to monitor and improve ROI Clienteling results and business/clients KPIs
Liaise with the regional CRM Coordinator in order to ensure proper understanding and constant execution of all Clienteling activities in the stores, collecting needs and sharing best practices
Plan the implementation of special projects linked to important festivities, KCP, local celebrations and product launches
Propose new partnerships to find new prospects and enriching the existing client database
Ensure the growth and the quality of the customer database
Who you are
Degree in Marketing or Economics
Experience of 3 years in a similar role, preferably in a Luxury Company
Customer driven orientation
Positive and proactive attitude
Detail oriented, good project and time management skills
Fluent in English and Italian
| #LI-DNI