Peter Grimm is growing! And we're looking to bring on a new Customer Service Associate to our team at headquarters in San Marcos, Calif.
This position serves customers by providing product and service information; resolving product and service problems; and supporting all sales activities. This position communicates with our customers and the sales team on a regular basis. Primarily responsibilities are answering phones, entering orders, and resolving customer service questions and issues as they arise.
⏵ Answer phone calls and take orders by phone, fax, email, internet or other channel.
⏵ Enter orders or process other transactions into CRM system in an accurate and timely manner.
⏵ Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
⏵ Generate new and repeat sales by providing product information and resolving customer issues in a
⏵ Assist with the filing or retrieval of paperwork as necessary.
⏵ Attract potential customers by answering product and service questions; suggesting information about other products and services.
⏵ Determine customer requirements and expectations in order to recommend specific products and programs.
⏵ Recommend alternate products based on cost, availability or specifications.
⏵ Provide accurate information regarding availability of items.
⏵ Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.
⏵ Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
⏵ Educate customers about the features and benefits of products in order to improve product related sales and customer satisfaction.
⏵ Monitor scheduled shipment dates to ensure timely and accurate delivery of product.
⏵ Obtain accurate information from production and shipping relating to shipment dates and expected date of delivery.
⏵ Contact customers following delivery of product to ensure ongoing customer satisfaction and resolve any complaint.
⏵ Fill requests for catalogs or other information.
⏵ Remain current on company sales promotions and advertising.
⏵ Setup and maintain customer files
⏵ Identify trends in customer satisfaction or dissatisfaction.
⏵ Manage time effectively, meet personal goals and work effectively with other members of the team
⏵ Communicate to the purchasing department unexpected large increases or decreases in demand for products.
⏵ Maintain proficiency in using personal computer, CRM software, and office equipment.
⏵ Follow company policies and procedures.
⏵ Present a professional image at all times to customers and vendors.
⏵ Perform other duties as required.
⏵ 1-3 years of experience in a wholesale customer service environment.
⏵ Experience working directly with customers and sales reps.
⏵ Knowledge of Microsoft Office programs (Outlook, Word, Excel, Powerpoint, and Netsuite preferred)
⏵ Good inter-personal skills.
⏵ Excellent written and oral communication skills.
⏵ Ability to work as part of a team and closely with others.
⏵ Good correspondence skills.
⏵ Meticulous in record keeping.
⏵ Courteous and friendly.
⏵ Imaginative and communicative.
⏵ Ability to multitask.
⏵ Ability to work to deadline.
Please submit resume through Malakye.com