Customer Service Associate

San Marcos California
Required Experience: 2 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 6 days ago

Peter Grimm is growing! And we're looking to bring on a new Customer Service Associate to our team at headquarters in San Marcos, Calif.

This position serves customers by providing product and service information; resolving product and service problems; and supporting all sales activities. This position communicates with our customers and the sales team on a regular basis. Primarily responsibilities are answering phones, entering orders, and resolving customer service questions and issues as they arise.

Responsibilities:

⏵ Answer phone calls and take orders by phone, fax, email, internet or other channel.

⏵ Enter orders or process other transactions into CRM system in an accurate and timely manner.

⏵ Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

⏵ Generate new and repeat sales by providing product information and resolving customer issues in a
timely manner.

⏵ Assist with the filing or retrieval of paperwork as necessary.

⏵ Attract potential customers by answering product and service questions; suggesting information about other products and services.

⏵ Determine customer requirements and expectations in order to recommend specific products and programs.

⏵ Recommend alternate products based on cost, availability or specifications.

⏵ Provide accurate information regarding availability of items.

⏵ Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.

⏵ Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.

⏵ Educate customers about the features and benefits of products in order to improve product related sales and customer satisfaction.

⏵ Monitor scheduled shipment dates to ensure timely and accurate delivery of product.

⏵ Obtain accurate information from production and shipping relating to shipment dates and expected date of delivery.

⏵ Contact customers following delivery of product to ensure ongoing customer satisfaction and resolve any complaint.

⏵ Fill requests for catalogs or other information.

⏵ Remain current on company sales promotions and advertising.

⏵ Setup and maintain customer files

⏵ Identify trends in customer satisfaction or dissatisfaction.

⏵ Manage time effectively, meet personal goals and work effectively with other members of the team

⏵ Communicate to the purchasing department unexpected large increases or decreases in demand for products.

⏵ Maintain proficiency in using personal computer, CRM software, and office equipment.

⏵ Follow company policies and procedures.

⏵ Present a professional image at all times to customers and vendors.

⏵ Perform other duties as required.

Employment Standards:

⏵ 1-3 years of experience in a wholesale customer service environment.

⏵ Experience working directly with customers and sales reps.

⏵ Knowledge of Microsoft Office programs (Outlook, Word, Excel, Powerpoint, and Netsuite preferred)

⏵ Good inter-personal skills.

⏵ Excellent written and oral communication skills.

⏵ Ability to work as part of a team and closely with others.

⏵ Good correspondence skills.

⏵ Meticulous in record keeping.

⏵ Courteous and friendly.

⏵ Imaginative and communicative.

⏵ Ability to multitask.

⏵ Ability to work to deadline.

Please submit resume through Malakye.com