Pacific Sunwear:
Drop Ship Coordinator Job in Anaheim, CA
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Anaheim, CA
Full-time | Customer Service, Ecommerce, Information Technology, Marketing, Operations, Retail
About the job
The Drop Ship Coordinator will be responsible for the day-to-day management of the Drop Ship Program. This position requires close communication and engagement with the merchandising, marketing, and customer service teams with a strong emphasis on operations and project-management.
This position will support the Drop Ship Program with general administrative tasks supporting drop ship order management processes. Processes include but aren’t limited to; Vendor On-Boarding and New Vendor set-up, product induction/importing, order processing, order expediting, drop ship order cancellation, style/vendor reporting, vendor performance/compliance, as well as general site merchandising tasks.
• Manage Drop Ship/Marketplace category page sort strategy.
• Manage Drop Ship/Marketplace navigation tree and strategy.
• Manage Drop Ship/Marketplace seasonal changes to merchandising strategy as needed
• Review analytics to on sort/navigation/SEO.
• Monthly communication of vendor performance.
• Responsible for ensuring all drop ship orders are fulfilled to 100% accuracy, completion and on time, as well as compliant.
• Responsible for gaining a mastery of the company's accounts' labeling, packaging, shipping and billing requirements.
• Identify process improvement opportunities and business trends
• Manage tight deadlines in a fast paced environment while maintaining a high integrity for data accuracy
• Import products in system and work with merchandising team for audit approvals.
• Support and adhere to all merchandising phases of web site production schedules.
• Build and maintain productive relationships with peers and cross-functional teams.
• Ad hoc operations projects as needed.
This position will support the Drop Ship Program with general administrative tasks supporting drop ship order management processes. Processes include but aren’t limited to; Vendor On-Boarding and New Vendor set-up, product induction/importing, order processing, order expediting, drop ship order cancellation, style/vendor reporting, vendor performance/compliance, as well as general site merchandising tasks.
• Manage Drop Ship/Marketplace category page sort strategy.
• Manage Drop Ship/Marketplace navigation tree and strategy.
• Manage Drop Ship/Marketplace seasonal changes to merchandising strategy as needed
• Review analytics to on sort/navigation/SEO.
• Monthly communication of vendor performance.
• Responsible for ensuring all drop ship orders are fulfilled to 100% accuracy, completion and on time, as well as compliant.
• Responsible for gaining a mastery of the company's accounts' labeling, packaging, shipping and billing requirements.
• Identify process improvement opportunities and business trends
• Manage tight deadlines in a fast paced environment while maintaining a high integrity for data accuracy
• Import products in system and work with merchandising team for audit approvals.
• Support and adhere to all merchandising phases of web site production schedules.
• Build and maintain productive relationships with peers and cross-functional teams.
• Ad hoc operations projects as needed.