Troy Lee Designs:
Customer Service Representative Job in Corona, CA

Troy Lee Designs, the world’s leading aspirational brand of Bicycle and Motocross helmets and apparel, is looking for an energetic and qualified Customer Service Representative to join our team. The Customer Service Representative will be responsible for providing excellent customer service, maintaining high customer satisfaction by providing product/services information, resolving any emerging problems, shipment of orders, returns, warranties and special handling requests.

Duties & Responsibilities (Include But Are Not Limited To):

• Manage daily customer service inquiries via phone, email, chat, and other media.
• Respond in a professional manner to customer inquiries, questions, and complaints.
• Provide product/service information.
• Facilitate warranty concerns including returns and replacement items.
• Support the marketing and communications teams.
• Follow communication procedures, guidelines and policies.
• Meet personal/customer service team targets and call handling quotas.
• Keep records of customer interactions, process customer accounts, and file documents.
• Must have a positive and strong work ethic.
• Provide accurate, valid, and complete information by using appropriate methods/tools.
• Identify and assess customer needs to achieve satisfaction.
• Go the extra mile when engaging with the customer.
• Identify any site or service improvements.