Troy Lee Designs:
International Customer Service Representative Job in Corona, CA, CA
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Closed
Corona, CA, CA
Full-time | Customer Service
About the job
Position Overview:
Troy Lee Designs, the world’s leading aspirational brand of Bicycle and Motocross helmets and apparel, is looking for an energetic and qualified International Customer Service Representative to join our team in Corona, California.
The International Customer Service Representative will be responsible for international customer service with a strong focus on the Canadian territories. Additionally, the ICSR will be responsible for administrative details with international distributors.
The ICSR will also be responsible for providing excellent customer service, maintaining high customer satisfaction by acting as a liaison between the Sales Team and B2B Customers, providing product/services information, resolving any emerging problems, and supporting both internal and external Sales Representatives with daily tasks, shipment of orders, returns and special handling requests.
Duties & Responsibilities (Include But Are Not Limited To):
- Manage daily customer service inquiries via phone, email, chat, and other media.
- Manage order data entry for all international business.
- Respond in a professional manner to customer inquiries, questions, and complaints.
- Facilitate warranty concerns including returns and replacement items.
- Follow communication procedures, guidelines and policies.
- Exceptional management skills.
- Meet personal/customer service team sales targets and call handling quotas.
- Keep records of customer interactions, process customer accounts, and file documents.
- Must have a positive and strong work ethic.
- Provide accurate, valid, and complete information by using appropriate methods/tools.
- Identify and assess customer needs to achieve satisfaction.
- Generate sales leads.
- Go the extra mile when engaging with the customer.
What Troy Lee Designs Offers You:
- Full-time position
- Competitive salary & bonuses
- Employee discounts
- Great work/life balance
- Generous Medical/Dental/Vision
- Vacation/Sick Time off
- 401(k) savings plan
- Training and development
- Career advancement opportunities
- Be part of an amazing team!
To apply, please submit your cover letter and resume via the Malakye Application link below.
Troy Lee Designs provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (gender), age, national origin, ancestry, citizenship, physical or mental disability, military or veteran status, medical condition, genetic information, sexual orientation, or any other category protected by federal, state, or local laws.
Troy Lee Designs, the world’s leading aspirational brand of Bicycle and Motocross helmets and apparel, is looking for an energetic and qualified International Customer Service Representative to join our team in Corona, California.
The International Customer Service Representative will be responsible for international customer service with a strong focus on the Canadian territories. Additionally, the ICSR will be responsible for administrative details with international distributors.
The ICSR will also be responsible for providing excellent customer service, maintaining high customer satisfaction by acting as a liaison between the Sales Team and B2B Customers, providing product/services information, resolving any emerging problems, and supporting both internal and external Sales Representatives with daily tasks, shipment of orders, returns and special handling requests.
Duties & Responsibilities (Include But Are Not Limited To):
- Manage daily customer service inquiries via phone, email, chat, and other media.
- Manage order data entry for all international business.
- Respond in a professional manner to customer inquiries, questions, and complaints.
- Facilitate warranty concerns including returns and replacement items.
- Follow communication procedures, guidelines and policies.
- Exceptional management skills.
- Meet personal/customer service team sales targets and call handling quotas.
- Keep records of customer interactions, process customer accounts, and file documents.
- Must have a positive and strong work ethic.
- Provide accurate, valid, and complete information by using appropriate methods/tools.
- Identify and assess customer needs to achieve satisfaction.
- Generate sales leads.
- Go the extra mile when engaging with the customer.
What Troy Lee Designs Offers You:
- Full-time position
- Competitive salary & bonuses
- Employee discounts
- Great work/life balance
- Generous Medical/Dental/Vision
- Vacation/Sick Time off
- 401(k) savings plan
- Training and development
- Career advancement opportunities
- Be part of an amazing team!
To apply, please submit your cover letter and resume via the Malakye Application link below.
Troy Lee Designs provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (gender), age, national origin, ancestry, citizenship, physical or mental disability, military or veteran status, medical condition, genetic information, sexual orientation, or any other category protected by federal, state, or local laws.