Giant Bicycles
Date Posted: 11/29/2016

After Sales Technical Representative

  • Company: Giant Bicycles
  • Country:United States
  • State:California
  • Location: Newbury Park, CA
  • Required Exp: 3 year(s)
  • Job Type: Full-Time
  • Salary Range: Not Available
Job Description

Giant Bicycles is looking to add an After Sales Technical Representative to its team in Newbury Park, CA.

The After Sales Tech Rep is responsible for working with Giant Retailers, the Giant Sales Team, and consumers in order to answer technical questions related to Giant Branded Products. This position is also responsible for processing warranty claims and after sales service related orders.

Job Responsibilities:
• Handles all phone calls from retailers, consumers, and A.E.'s for warranty and technical issues in a timely fashion
• Uses available inventory to resolve warranty and after sales service issues
• Returns all e-mail and voicemails in timely fashion
• Reports quality issues to factory via the Quality Improvement Request process – follows up with factories/QA manager as needed
• Assists with processing warranties submitted through the G-Store online warranty module
• Submits and approves credits as needed
• Packs and ships warranty and service related items as needed
• Assists with parts ordering and item receiving/put-away
• Is trained on and able to handle all questions regarding technical information for all Giant, Liv, and Momentum branded bikes produced within the past 4 years
• Maintains master excel file detailing call records
• Handles warranty returns – inspection and response
• Assists with reworks and recalls as needed
• Follow all S.O.P.’s for the department
• Abide by all company policies and values including coaching employees on how to use these in daily operations

Job Requirements

Job Qualifications:
• Strong customer service and administrative skills are essential
• Calm demeanor and positive attitude in the face of challenging situations and conversations
• High level of organizational skills, attention to detail, and a strong work ethic
• High technical knowledge of bicycles
• Ability to problem solve and work independently
• Good oral and written communication skills
• Outdoor lifestyle interests preferred
• 3 + years bicycle industry experience preferred
• High level computer skills and familiarity with popular application software

To apply, please submit your cover letter and resume through Malakye.com.

Perks

Date Posted: 11/29/2016

After Sales Technical Representative

  • Company: Giant Bicycles
  • Country:United States
  • State:California
  • Location:Newbury Park, CA
  • Required Exp:3 year(s)
  • Job Type:Full-Time
  • Salary Range: Not Available
Job Description

Giant Bicycles is looking to add an After Sales Technical Representative to its team in Newbury Park, CA.

The After Sales Tech Rep is responsible for working with Giant Retailers, the Giant Sales Team, and consumers in order to answer technical questions related to Giant Branded Products. This position is also responsible for processing warranty claims and after sales service related orders.

Job Responsibilities:
• Handles all phone calls from retailers, consumers, and A.E.'s for warranty and technical issues in a timely fashion
• Uses available inventory to resolve warranty and after sales service issues
• Returns all e-mail and voicemails in timely fashion
• Reports quality issues to factory via the Quality Improvement Request process – follows up with factories/QA manager as needed
• Assists with processing warranties submitted through the G-Store online warranty module
• Submits and approves credits as needed
• Packs and ships warranty and service related items as needed
• Assists with parts ordering and item receiving/put-away
• Is trained on and able to handle all questions regarding technical information for all Giant, Liv, and Momentum branded bikes produced within the past 4 years
• Maintains master excel file detailing call records
• Handles warranty returns – inspection and response
• Assists with reworks and recalls as needed
• Follow all S.O.P.’s for the department
• Abide by all company policies and values including coaching employees on how to use these in daily operations

Job Requirements

Job Qualifications:
• Strong customer service and administrative skills are essential
• Calm demeanor and positive attitude in the face of challenging situations and conversations
• High level of organizational skills, attention to detail, and a strong work ethic
• High technical knowledge of bicycles
• Ability to problem solve and work independently
• Good oral and written communication skills
• Outdoor lifestyle interests preferred
• 3 + years bicycle industry experience preferred
• High level computer skills and familiarity with popular application software

To apply, please submit your cover letter and resume through Malakye.com.

Perks

Date Posted: 11/29/2016

After Sales Technical Representative

  • Company: Giant Bicycles
  • Country:United States
  • State:California
  • Location:Newbury Park, CA
  • Required Exp:3 year(s)
  • Job Type:Full-Time
  • Salary Range: Not Available