Dealer Services Representative

Wheat Ridge, Denver Metro Area Colorado
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 9 days ago
CEO Pledge
Job Description
For over 40 years, Optic Nerve (formerly Mountain Shades) has been an independent leader in the sunglass industry. Countless years, months, days, and hours have been spent in the mountains of Colorado testing our products to deliver only the finest sunglasses on the market. We have worked hard to create products for consumers and programs for retailers that exceed that of our competition. It's our top priority to foster a culture of passion and independence that we’ve been able to stand behind all these years.

If you feel you can bring talent, innovation and enthusiasm to our workforce then please consider the opportunities we have available.

Job Summary:
The Dealer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of the company products and programs as well as communicating effectively with team members within the customer service department.

Essential Duties/Responsibilities:
• Create and maintain customer loyalty by providing unforgettable service.
• Answer a high volume of phone calls.
• Responds to email inquiries.
• Process product orders and answer questions regarding availability and pricing.
• Assist customers with comprehensive technical support of our products.
• Provide recommendations on product purchases.
• Process and respond to incoming mail.
• Work with other departments such as marketing, accounting and distribution.
• Work with team to achieve department goals.
• Any other duties as assigned by supervisor.

Job Qualifications:
• 1+ years of Customer Service Experience
• Data Entry skills
• Proficient in Excel, Word and Outlook
• Excellent interpersonal skills
• Demonstrate sound decision making abilities
• Ability to anticipate problems and create solutions for them
• Strong attention to detail
• Accept and adapt well to corporate or departmental change
• Able to begin tasks with limited supervision
• Understand and process new information quickly
• Understand the value of creating customer loyalty
• Maintain stable performance and poise in high stress situations

Please submit resume through Malakye.com