PEARL iZUMi :
Inside Sales Account Executive Job in Louisville, CO (Boulder Area), CO
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Louisville, CO (Boulder Area), CO
Full-time | Customer Service, Operations, Sales - Inside
About the job
The Account Executive position, based in the Colorado PEARL iZUMi office, is responsible for driving, leading, and supporting our sales actions and objectives for all of Team Shimano’s brands; SHIMANO, PEARL iZUMi, PRO, and Lazer. The primary objective and task of the Account Executive will be communicating over phone and email to drive sales and support to the IBD channel. The AE is responsible for meeting the monthly territory hard goods and soft goods forecasts which you will help build in conjunction with the National Sales Managers. The Account Executive is also responsible for growing a target list of accounts in line with overall company financial goals. There is a primary focus on Sales in this position. This position will collaborate with the Regional Sales Managers as well as the Territory principal to come up with and implement sales initiatives/promotions for the territory. This position will provide tactical support for dealers and outside territory reps in your assigned region. The Account Executive must take an active role in understanding the business and partner with the inside sales manager to facilitate and ensure policies and practices are implemented in support of the Shimano and Pearl iZUMi business.
Essential Duties/Responsibilities:
- Facilitate sales growth in hard good and soft good channels within assigned territory
- Manage fluctuating workflow within assigned territory
- Ensuring that your territory accounts in the Oracle CRM database are accurate and up to date on a monthly basis.
- Maintain the expected daily outbound calls (15+) to authorized retailers in your territory to generate new sales in both hard goods and soft goods for the territory.
- Place orders from incoming calls from retailers via phone/fax/chat/email.
- Handle technical warranty questions from retailers and processing of any warranties.
- Meet the Hard goods and soft goods monthly sales forecasts created
- Building strong business partnerships with the retailers and the outside reps.
- Ability to come up with ideas for regional promotions from conception to implementation with regional sales managers and reps.
- Take it upon yourself to promptly address the retailers issues in a timely fashion that will garner “a customer for life”
- Ability to look at current company processes and challenge in a positive way to see if we can improve our efficiencies.
- Ability to be creative in solutions beyond his/her own area of responsibility.
- Take the market feedback from retailers and reps in your territory and deliver feedback and possible solutions to the Inside sales manager.
- Has a keen understanding of both current and future business goals and is able to make a decision that is right for the customer and for the business.
- Proficiency using Microsoft Office - Word, Excel, PowerPoint, and Outlook.
- Clear written and verbal communication skills are necessary.
- Works well in a team environment.
- Ability to organize and prioritize work effectively
- Ability to communicate and overcome barriers while meeting deadlines
- Responsible for staying up to date on all Shimano S-Tec trainings as well as Pearl iZUMi Pro Center trainings.
Other:
- Participate in developing and achieving departmental and corporate goals, objectives, and systems.
- Will be asked to travel to 2-3 regional events within the territory to strengthen the relationship with the rep and the retailers.
- Participate in monthly sales skills training which includes listening to your own phone calls and hearing constructive feedback from peers and supervisor’s.
- Other duties as assigned.
Key Organizational Competencies:
- A+ Service Focus: Focuses one’s efforts on discovering, meeting and exceeding customer needs and expectations. Develops and grows a relationship for future business and ultimately facilitate the customer decision-making process.
- Drive For Results: Holds others and yourself accountable for achieving results. Sets and strives to achieve goals which are considered realistic but also a definite stretch.
- Decision Making: Maintains awareness of trends, developments and information within and beyond one’s own area of responsibility. Understands the impact of decisions and actions across the organization.
- Collaborative: Interacts with others in a constructive, positive and respectful manner, regardless of individual differences. Assists team members or coworkers in achieving goals and completing assignments.
- Adaptable: Effectively handles changing environments within the organization; maintaining effectiveness when dealing with multiple and conflicting priorities across different cultural settings, or during times of great adversity.
- Aptitude/Business Acumen: Assimilates, synthesizes, interprets, and communicates significant business and economic information and impacts. Has a keen understanding of both current and future business goals. Possesses cross functional business knowledge.
- Authenticity/Innovation: Identifies key trends opportunities, and organizational capabilities that would bring competitive advantage to the organization. Sees trends before others and integrates concepts in a unique way.
- Problem Solving: Anticipates future consequences and trends accurately and has broad Displays the ability to openly receive feedback and criticism in a positive manner. Learns from mistakes and asks for others insight in times of need, rather than turning defensive. Effective in using active listening skills when engaging in conversation.
- Open/Receptive: Energizes people around specific organizational initiatives, goals and visions. Ensures others hear, understand and accept a common organizational vision by guiding, translating and influencing what the vision means for everyone involved.
- Honesty: Displays and fosters integrity and honesty through the promotion of mutual trust and respect, demonstrates and fosters high ethical standards, and treats others fairly and ethically.
- Reliable: Maintains personal productivity and effectiveness in the midst of change, ambiguity, or stress.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualification associated with the job. The successful candidate will be expected to perform all functions from administrative processing to leading change initiatives.
Essential Duties/Responsibilities:
- Facilitate sales growth in hard good and soft good channels within assigned territory
- Manage fluctuating workflow within assigned territory
- Ensuring that your territory accounts in the Oracle CRM database are accurate and up to date on a monthly basis.
- Maintain the expected daily outbound calls (15+) to authorized retailers in your territory to generate new sales in both hard goods and soft goods for the territory.
- Place orders from incoming calls from retailers via phone/fax/chat/email.
- Handle technical warranty questions from retailers and processing of any warranties.
- Meet the Hard goods and soft goods monthly sales forecasts created
- Building strong business partnerships with the retailers and the outside reps.
- Ability to come up with ideas for regional promotions from conception to implementation with regional sales managers and reps.
- Take it upon yourself to promptly address the retailers issues in a timely fashion that will garner “a customer for life”
- Ability to look at current company processes and challenge in a positive way to see if we can improve our efficiencies.
- Ability to be creative in solutions beyond his/her own area of responsibility.
- Take the market feedback from retailers and reps in your territory and deliver feedback and possible solutions to the Inside sales manager.
- Has a keen understanding of both current and future business goals and is able to make a decision that is right for the customer and for the business.
- Proficiency using Microsoft Office - Word, Excel, PowerPoint, and Outlook.
- Clear written and verbal communication skills are necessary.
- Works well in a team environment.
- Ability to organize and prioritize work effectively
- Ability to communicate and overcome barriers while meeting deadlines
- Responsible for staying up to date on all Shimano S-Tec trainings as well as Pearl iZUMi Pro Center trainings.
Other:
- Participate in developing and achieving departmental and corporate goals, objectives, and systems.
- Will be asked to travel to 2-3 regional events within the territory to strengthen the relationship with the rep and the retailers.
- Participate in monthly sales skills training which includes listening to your own phone calls and hearing constructive feedback from peers and supervisor’s.
- Other duties as assigned.
Key Organizational Competencies:
- A+ Service Focus: Focuses one’s efforts on discovering, meeting and exceeding customer needs and expectations. Develops and grows a relationship for future business and ultimately facilitate the customer decision-making process.
- Drive For Results: Holds others and yourself accountable for achieving results. Sets and strives to achieve goals which are considered realistic but also a definite stretch.
- Decision Making: Maintains awareness of trends, developments and information within and beyond one’s own area of responsibility. Understands the impact of decisions and actions across the organization.
- Collaborative: Interacts with others in a constructive, positive and respectful manner, regardless of individual differences. Assists team members or coworkers in achieving goals and completing assignments.
- Adaptable: Effectively handles changing environments within the organization; maintaining effectiveness when dealing with multiple and conflicting priorities across different cultural settings, or during times of great adversity.
- Aptitude/Business Acumen: Assimilates, synthesizes, interprets, and communicates significant business and economic information and impacts. Has a keen understanding of both current and future business goals. Possesses cross functional business knowledge.
- Authenticity/Innovation: Identifies key trends opportunities, and organizational capabilities that would bring competitive advantage to the organization. Sees trends before others and integrates concepts in a unique way.
- Problem Solving: Anticipates future consequences and trends accurately and has broad Displays the ability to openly receive feedback and criticism in a positive manner. Learns from mistakes and asks for others insight in times of need, rather than turning defensive. Effective in using active listening skills when engaging in conversation.
- Open/Receptive: Energizes people around specific organizational initiatives, goals and visions. Ensures others hear, understand and accept a common organizational vision by guiding, translating and influencing what the vision means for everyone involved.
- Honesty: Displays and fosters integrity and honesty through the promotion of mutual trust and respect, demonstrates and fosters high ethical standards, and treats others fairly and ethically.
- Reliable: Maintains personal productivity and effectiveness in the midst of change, ambiguity, or stress.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualification associated with the job. The successful candidate will be expected to perform all functions from administrative processing to leading change initiatives.