Wolverine World Wide:
Customer Support Specialist Job in Richmond, VT
Premium
See who posted the job
Premium
Competitive Insights
Premium
Check your commute time
Closed
Richmond, VT
Full-time | Customer Service
About the job
Customer Support Specialist
Job Locations US-IN-Richmond
Brand/Group Richmond Share Services Job Function Customer Service Min. Exp.(Yrs) 1 Type Full Time
General Function
Providing effective customer service for internal and external customers by entering footwear and apparel orders.
Primary Duties ! Processes and verify orders from dealers, sales representatives, and internal customers.
! Responsible for input of orders and /or contracts received via fax, email, or mail.
! Communicates with internal partners regarding status of orders, product availability, and pricing.
! Verifies the accuracy of information on incoming orders.
! Provide timely feedback to the company regarding customer complaints and/or concerns.
! Ability to support general product inquires.
! Assist Customer Service Associates with various customer support functions.
! Serve as back/up for other team members when needed in addition to current workload.
! Performing duties consistent with the Companys AAP/EEO goals and policies.
! Performing other duties as required/assigned by manager.
Knowledge, Skills and Abilities Required
! Minimum 6 months previous order/data entry experience.
! College degree in related field or equivalent work experience.
! Demonstrated data entry skills (10 key skills a minimum of 8,000 keystrokes per hour required).
! Proficient in Excel, Word, Outlook, SharePoint, and website navigation.
! SAP experience preferred.
! Excellent verbal and written communication skills.
! Demonstrated ability to perform position responsibilities in an effective, timely, and professional manner.
! Ability to multi-task, accurately prioritize workload and maintain a strong sense of urgency.
! Strong problem solving, organization and follow through skills.
! Able to establish and maintain effective working relationships with all levels of the organization as well as external customers.
! Must work well in a team environment.
! High level attention to detail.
! Maintain a very strong sense of urgency.
WORKING CONDITIONSNormal office environment.
The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.
Options Apply for this job onlineApply
Share
Refer this job to a friendRefer
Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed
Application FAQsSoftware Powered by iCIMSwww.icims.com
Job Locations US-IN-Richmond
Brand/Group Richmond Share Services Job Function Customer Service Min. Exp.(Yrs) 1 Type Full Time
General Function
Providing effective customer service for internal and external customers by entering footwear and apparel orders.
Primary Duties ! Processes and verify orders from dealers, sales representatives, and internal customers.
! Responsible for input of orders and /or contracts received via fax, email, or mail.
! Communicates with internal partners regarding status of orders, product availability, and pricing.
! Verifies the accuracy of information on incoming orders.
! Provide timely feedback to the company regarding customer complaints and/or concerns.
! Ability to support general product inquires.
! Assist Customer Service Associates with various customer support functions.
! Serve as back/up for other team members when needed in addition to current workload.
! Performing duties consistent with the Companys AAP/EEO goals and policies.
! Performing other duties as required/assigned by manager.
Knowledge, Skills and Abilities Required
! Minimum 6 months previous order/data entry experience.
! College degree in related field or equivalent work experience.
! Demonstrated data entry skills (10 key skills a minimum of 8,000 keystrokes per hour required).
! Proficient in Excel, Word, Outlook, SharePoint, and website navigation.
! SAP experience preferred.
! Excellent verbal and written communication skills.
! Demonstrated ability to perform position responsibilities in an effective, timely, and professional manner.
! Ability to multi-task, accurately prioritize workload and maintain a strong sense of urgency.
! Strong problem solving, organization and follow through skills.
! Able to establish and maintain effective working relationships with all levels of the organization as well as external customers.
! Must work well in a team environment.
! High level attention to detail.
! Maintain a very strong sense of urgency.
WORKING CONDITIONSNormal office environment.
The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.
Options Apply for this job onlineApply
Share
Refer this job to a friendRefer
Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed
Application FAQsSoftware Powered by iCIMSwww.icims.com