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Rockford, VT

Full-time | Operations

About the job

Salesforce Business Systems Analyst

Job Locations US-MI-Rockford

Brand/Group Information Technology Job Function Information Technology Min. Exp.(Yrs) 7 Type Full Time

General Function
Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever-expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Hush Puppies, Keds, Merrell, Saucony, Sperry, Sweaty Betty and Wolverine. Wolverine Worldwides continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers every step of the way.

The Salesforce Business Systems Analystsupports business applications, including maintenance, new development and problem solving to provide the company with a reliable set of business applications designed to facilitate the information needs of WWWs business units.

Primary Duties
! With limited direction, configures software or creates/modifies software code to meet business requirements; creates and executes test plans for software modifications and facilitates transfer into production
! Writes software documentation suitable for internal systems control and user manuals; develops and provides one-on-one or small group user training
! Confers with customers and team members to determine requirements; designs business application systems that address and solve corporate business needs
! Estimates system configuration and development efforts for self
! Functions as a task leader on large projects and/or project leader on small projects; coordinates resources, milestone schedules and related communication; responsible for delivery of an assigned scope of work
! Uses standard team/department methods and processes to complete work; assists in developing methods and processes when required
! With limited direction, leads and/or assists team members and customers with problem solving related to software application performance and usage
! Participates in and supports disaster recovery initiatives and change management standards and procedures; assists in developing standards and procedures when required
! Supports Evaluation of make vs. buy system alternatives under general direction; maintains awareness of current technologies and trends; assimilates new technology into company work environment
! Develops technical and business proficiency through education and work assignments; demonstrates practical application of learning and actively shares knowledge across functional area
! Provides 24-hour on call support, including evenings and weekends
! Performs other duties as required/assigned by Manager
! Performs duties consistent with the companys AAP/EEO goals and policies

Knowledge, Skills and Abilities Required
! Bachelors degree (or its foreign equivalent) in Computer Science, Management of Information Systems, or a related Business field, or equivalent work experience.
! 5+ years of experience in a stakeholder-facing business analyst role, with majority of that time spent in functional support of a Salesforce.com (SFDC) CRM platform.
! Experience with Service Cloud and Order Management System with strong insight into key business processes and typical interfaces.
! Ability to effectively elicit, understand, and document complete and accurate business requirements.
! Ability to coordinate execution and testing of CRM/OMS related functionality.
! Understanding of SDLC/Agile processes for delivered and custom-developed software.
! Salesforce Business Analyst and/or Administrator Certification a plus.
! Experience creating training documentation and training end users.
! Ability to establish and maintain effective working relationships.
! Strong analytical, problem solving, and organizational skills.
! Excellent oral and written communication skills.

WORKING CONDITIONS
The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

Committed to a diverse workforce, we are an Equal Opportunity Employer (Minorities/Women/Veterans/Disabled).

#LI-Remote #LI-MM1

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