eCommerce Customer Service Rep

PJ Salvage

Irvine California


3 year(s)
Full-Time
N/A


Job Description
P.J. Salvage is a contemporary lifestyle brand seeking a professional eCommerce Customer Service Rep.

Responsibilities/Role:

• Professionally respond to incoming customer service inquiries in a timely manner (via telephone, email & Shopify/ZenDesk)
• Problem solve complex issues in a friendly, authentic manner
• Answer corporate telephone in a friendly manner
• Delight customers with excellent customer service
• Quickly become familiar with brand voice, software platforms, & common issues
• Work between multiple web apps to enter, pull, & assess customer information
• Traffic customer concerns to key department points of contact
• Work one-on-one with customers to provide solutions to problems
• Work with our operations/fulfillment team & shipping providers to help resolve issues with customer shipments
• Keep detailed notes of customer interactions, & follow up with customers or team members as needed

Qualifications:

• Exceptional verbal & written communication skills
• 5+ years - Microsoft Suite (Excel, Outlook, Word)
• 3+ years - eCommerce Customer Service experience
• 2+ years - Shopify experience
• 2+ years - ZenDesk or similar CRM experience
• 2+ years - ERP experience
• Excellent organizational skills & strong attention to detail
• Proficient multitasker who works well under pressure
• Self-motivated, goal-oriented, creative problem solver & critical thinking skills a must
• Passionate, motivated, driven, with a friendly, positive attitude & entrepreneurial spirit
• Resourceful, innovative, forward thinking & committed
• Quick learner, self-starter & team player
• Can prioritize & complete a high volume of emails, calls & messages from customers & team members

Please submit resume and intro letter through Malakye.
Medical, Leave, 401k