Patagonia, Inc.:
Lead Wader Repair Specialist Job in Reno Service Center, VT
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Reno Service Center, VT
Full-time
About the job
Job Title: Lead Wader Repair Specialist
Reports To: Outdoor Gear Repair Supervisor
Location: Reno, NV
Schedule: Monday - Friday, 7am to 3:30pm
Applications will be accepted until 11:59pm on 6/7/2023. Due to volume, the posting may get extended or expire early.
Lead Wader Repair Specialist Compensation Range: $27.25/Hr - $40.75/Hr
Target Hiring Range: $27.25/Hr - $30.00/Hr
At Patagonia, pay ranges are set using the best available market data for the job at the required location. To determine salary for a candidate, we consider the candidate's skills and capabilities for the job compared with expectations for the position.
COVID-19 Vaccinations: Patagonia requires all employees to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment.
General Summary
The Lead Wader Repair Specialist will contribute to Patagonia’s commitment of repairing fishing waders with best-in-class service. You will be trained to accurately identify each repair, how to complete the repair, occasionally make customer contacts, communicate with the Fish and Repairs Teams when needed, help facilitate wader specific projects, maintain repair evaluation results, train wader repair specialists, and ship repairs within the turn-time requirements. The Lead Wader Repairs Specialist must be passionate about fly-fishing and able to lead a small wader specific repair team from time to time.
What You’ll Do
Tasks
Communicate with Customer Experience, Dealer Services, Returns, QC, Repairs Processing and other departments regarding waders and repairs
Repair waders while using the wader repair guidelines and implement new practices when necessary
Log out and deliver all unrepairable waders to Repair Processing in a timely manner
Maintain quoted turn time for wader repairs based on high and low volume seasons
Enter data for all wader repairs in Salesforce
Prioritize workload for the wader team
Forecast business needs for Wader Repairs
Maintain a positive work environment
Maintain an organized, clean work area
Ability to give clear directions and set expectations for team when needed
Train new team members and facilitate cross-training when necessary
Fulfill third-Party Wader Repair trim requests
Soft Skills
Practice empathetic "active" listening, being fully present in one-on-one and/or team meetings
Participate in an environment where everyone can learn from mistakes, voice their opinions, and ask judgment-free questions
Value the perspective of team members, even if it is different from your own
Who You Are
You are deeply passionate and committed to saving our home planet
You are passionate about the Patagonia and Worn Wear mission, our culture, and understanding our customers
Thrive in an environment with a high level of autonomy, working with little or no supervision at times
You are well organized and can prioritize and execute work with a high level of detail
Skilled at dealing with ambiguity. Demonstrate flexibility in a changing work environment
Enjoy working with others in a team-oriented approach
You have sound interpersonal skills with demonstrated ability to listen and evaluate opinions, suggestions and recommendations of others
You can maintain confidentiality and professionalism
You can be flexible within the position to ensure the best processes/systems for smooth completion of all projects
You have excellent communications skills, both written and oral, and the ability to effectively interact with Company customers and employees
You can remain flexible to change within the work environment and scope of responsibility
You demonstrate initiative, are conscientious and provide complete follow-through on areas of responsibility
You can adapt and work in a fast-paced work environment with minimal privacy and numerous interruptions
You can effectively lead and work within a team
Willingness to pitch in and help others out during slower work periods
You exercise sound judgment and follow all safety guidelines
Someone who believes in a growth mindset
Ability to work additional hours including Saturdays during peak periods
Able to travel when needed
Experience You Bring
You have experience leading a team in a warehouse environment
You have ample experience with Microsoft products, especially Excel and PowerPointYou can develop professional PowerPoint presentations independently
You can create tables, graphs, and basic calculations using Microsoft Excel independently
You understand and have a working knowledge of the sports that Patagonia produces products for
Strong wader product knowledge
Fly-fishing and wader repair experience preferred
Physical Requirements
Ascending or descending stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing)
Ability to maintain a composed and professional demeanor within a flexible and (at times noisy) work environment
Must be able to travel utilizing various transportation methods
Able to lift 50 lbs.
Benefits
Patagonia provides employees with a robust benefits package (unique to each role) that may include environmental internships, free health insurance, paid vacation, paid holidays, an alternative commute reimbursement program, leaves of absence, employee discounts, complimentary product, 401k match and much more.
Employee Conduct
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.
COVID-19 Vaccinations: Patagonia requires all employees to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
| #LI-DNI
Reports To: Outdoor Gear Repair Supervisor
Location: Reno, NV
Schedule: Monday - Friday, 7am to 3:30pm
Applications will be accepted until 11:59pm on 6/7/2023. Due to volume, the posting may get extended or expire early.
Lead Wader Repair Specialist Compensation Range: $27.25/Hr - $40.75/Hr
Target Hiring Range: $27.25/Hr - $30.00/Hr
At Patagonia, pay ranges are set using the best available market data for the job at the required location. To determine salary for a candidate, we consider the candidate's skills and capabilities for the job compared with expectations for the position.
COVID-19 Vaccinations: Patagonia requires all employees to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment.
General Summary
The Lead Wader Repair Specialist will contribute to Patagonia’s commitment of repairing fishing waders with best-in-class service. You will be trained to accurately identify each repair, how to complete the repair, occasionally make customer contacts, communicate with the Fish and Repairs Teams when needed, help facilitate wader specific projects, maintain repair evaluation results, train wader repair specialists, and ship repairs within the turn-time requirements. The Lead Wader Repairs Specialist must be passionate about fly-fishing and able to lead a small wader specific repair team from time to time.
What You’ll Do
Tasks
Communicate with Customer Experience, Dealer Services, Returns, QC, Repairs Processing and other departments regarding waders and repairs
Repair waders while using the wader repair guidelines and implement new practices when necessary
Log out and deliver all unrepairable waders to Repair Processing in a timely manner
Maintain quoted turn time for wader repairs based on high and low volume seasons
Enter data for all wader repairs in Salesforce
Prioritize workload for the wader team
Forecast business needs for Wader Repairs
Maintain a positive work environment
Maintain an organized, clean work area
Ability to give clear directions and set expectations for team when needed
Train new team members and facilitate cross-training when necessary
Fulfill third-Party Wader Repair trim requests
Soft Skills
Practice empathetic "active" listening, being fully present in one-on-one and/or team meetings
Participate in an environment where everyone can learn from mistakes, voice their opinions, and ask judgment-free questions
Value the perspective of team members, even if it is different from your own
Who You Are
You are deeply passionate and committed to saving our home planet
You are passionate about the Patagonia and Worn Wear mission, our culture, and understanding our customers
Thrive in an environment with a high level of autonomy, working with little or no supervision at times
You are well organized and can prioritize and execute work with a high level of detail
Skilled at dealing with ambiguity. Demonstrate flexibility in a changing work environment
Enjoy working with others in a team-oriented approach
You have sound interpersonal skills with demonstrated ability to listen and evaluate opinions, suggestions and recommendations of others
You can maintain confidentiality and professionalism
You can be flexible within the position to ensure the best processes/systems for smooth completion of all projects
You have excellent communications skills, both written and oral, and the ability to effectively interact with Company customers and employees
You can remain flexible to change within the work environment and scope of responsibility
You demonstrate initiative, are conscientious and provide complete follow-through on areas of responsibility
You can adapt and work in a fast-paced work environment with minimal privacy and numerous interruptions
You can effectively lead and work within a team
Willingness to pitch in and help others out during slower work periods
You exercise sound judgment and follow all safety guidelines
Someone who believes in a growth mindset
Ability to work additional hours including Saturdays during peak periods
Able to travel when needed
Experience You Bring
You have experience leading a team in a warehouse environment
You have ample experience with Microsoft products, especially Excel and PowerPointYou can develop professional PowerPoint presentations independently
You can create tables, graphs, and basic calculations using Microsoft Excel independently
You understand and have a working knowledge of the sports that Patagonia produces products for
Strong wader product knowledge
Fly-fishing and wader repair experience preferred
Physical Requirements
Ascending or descending stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing)
Ability to maintain a composed and professional demeanor within a flexible and (at times noisy) work environment
Must be able to travel utilizing various transportation methods
Able to lift 50 lbs.
Benefits
Patagonia provides employees with a robust benefits package (unique to each role) that may include environmental internships, free health insurance, paid vacation, paid holidays, an alternative commute reimbursement program, leaves of absence, employee discounts, complimentary product, 401k match and much more.
Employee Conduct
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.
COVID-19 Vaccinations: Patagonia requires all employees to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
| #LI-DNI