IT Systems Administrator - Retail Technology

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 6 days ago
CEO Pledge

Role: IT Systems Administrator - Retail Technology
Team: IT Systems 
Scope: Individual Contributor
Years of Experience: 5+
Location: Ventura, CA

In this role, you will be responsible for the general support of Patagonia Retail Store systems.  This includes the Point of Sale System and all other technology utilized in retail locations, i.e. iPads, Digital Signage, Traffic Counters, Phones, Network, etc. Also included is related systems support at Patagonia headquarters, including aspects of the Back-Office systems, corporate network, and AS/400, as they relate to Retail Store Support. You must enjoy working with a wide variety of people daily, have excellent communication skills, be good at providing remote support over the telephone, exhibit a professional level of customer service, and be very patient with non-system trained store staff.

What You’ll Do
Provide retail systems support such asEnd to end support of POS software, hardware and peripherals
Configuration, management, patching, and staging of POS systems
General Support of all IT technology in Retail Stores
POS depot services
POS help desk
Deploy software updates and patches to POS
Support authorization and settlement services for daily operations
Maintain the nightly polling process and system
Deploy PLU updates and Tax updates as required by Patagonia Retail Business group


Help with all new store openings and remodels which includesWork with the Retail IT team and Retail Business group to determine POS system, back office system, and traffic counter needs
Order and deploy new POS hardware, back office hardware, and other retail technologies
Work with 3rd party vendor to deploy and install POS and back office hardware
Possible travel to assist with IT installs at new stores


Act as the second line troubleshooting of store problems as main help desk to stores
Work with 3rd party IT technology vendors
Excellent use of Windows-based client and server hardware/software, management tools, storage technologies, enterprise networking, virtualization, and security technologies
Maintain traffic counters and resulting data uploads.  Work with BI team to ensure data accuracy and timeliness
Help investigate future retail system options and opportunities - hardware, software, and support
Work with other operations staff in providing overall systems coverage as needed
Keep the test center for retail systems organized and orderly in the computer room
Provide after hours on-call support as needed for Retail Help Desk
Provide support for iPads and Digital Signage as needed

Who You Are
Passionate - for green technology and saving our planet
Adaptable - able to work in a dynamic environment.
Resilient - comfortable and confident through ever-changing technological advances 
Strategic - Able to think big picture and manage time

Experience You Bring
Minimum of 5 years PC network experience, and at least 2 years Retail POS support
Microsoft Windows OS Desktop/Server
Microsoft Dynamics 365
Microsoft Azure
Microsoft SQL Server
Microsoft System Center Configuration Manager
Microsoft Windows PowerShell
Microsoft Power BI
Microsoft Flow
Microsoft Forms
Microsoft Active Directory
Mobile Device Management (Intune or AirWatch preferred)
Excellent organizational and time management skills including ability to organize time and work on multiple tasks simultaneously
Exhibit follow through to completion of task or project
Ability to create and write clear, complete documentation of systems and procedures
Excellent analytical and problem-solving skills including high degree of attention to detail
Self-motivated and able to work independently or with a team
Excellent oral and written communication skills
Excellent interpersonal skills
Ability to work well under pressure
Ability to work long hours as needed during system rollouts
Willing to help in any way with any job for the benefit of the department (no job too small)

Employee Conduct
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.

Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.