Omnichannel Business Analyst - IT Business Operations

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 23 hours ago
CEO Pledge

Role: Omnichannel Business Analyst - IT Business Operations
Team: IT Business Operations
Scope: Individual Contributor
Years of Experience: 5+
Location: Ventura, CA

As the Omnichannel Business Analyst (BA), you will be the primary liaison between the Direct Sales channel (Retail, Web, Mail Order and Professional) Order Management (OM), Customer Service (CS) and Retail teams, and the IT Business Operations team. You will ultimately be responsible for understanding the Direct channel OM, CS and Retail teams’ objectives and requirements and ensuring that they are being supported by efficient business processes and the relevant business systems including but not limited to Microsoft Dynamics D365 ERP, Retail, Call Center and SalesForce Service Cloud. As the Omnichannel BA, you will also partner with the Direct channel’s OM, CS and Retail teams to identify and accomplish projects as well as provide ongoing day-to-day support.

What You’ll Do
Represent Direct channel OM, CS and Retail teams’ requirements with key stakeholders both inside and outside the IT Business Operations team
Implement new to D365 ERP, Retail and Call Center order management, customer service, returns and inventory functionality and business processes as necessaryAnalyze complex business problems and identify business and user requirements
Document uses cases, user requirements and create process flow diagrams
Facilitate the negotiation of requirements amongst multiple stakeholders both inside and outside of IT
Create functional specifications and work with development team throughout the development process
Create, document and execute user acceptance test plans.  Document bugs and assist in their resolution
Write training documentation and perform end-user training
Validate data and assist with data migration
Define reporting requirements

Support Direct channel OM, CS and Retail teams with on-going issue resolution and training needs

Who You Are
Passionate - for technology and saving our planet
Adaptable - able to work in a dynamic environment
Resilient - comfortable and confident through change management
Strategic - Able to think big picture and drive work accordingly
Influential - Able to bring complex technical solutions to the table and get buy in for execution

Experience You Bring
Detailed understanding of the Direct channel OM, CS and Retail teams’ dynamic requirements pertaining to business processes and relevant business systems including but not limited to D365 ERP, Retail and Call Center
Expert level of knowledge regarding D365 ERP, Retail and Call Center functionality related to order management, customer service, returns and inventory management along with interfaces to external systems
BA/BS degree with a focus on Business Administration or Computer Science
3-5+ years of experience as a Business Analyst for sales operations, customer service and inventory departments
Experience with full life cycle ERP, CRM and/or Order Management system implementations ideally Microsoft Dynamics AX versions 2009, 2012 or D365 specifically the Accounts Receivable, Retail, Call Center, Order Management and Inventory management modules
Experience working in sales operations and/or customer service departments is a plus
Proficient in project management for smaller projects
Possess strong analytical, problem-solving and communication skills
Highly motivated, customer-service orientated, results-driven with a calm and patient demeanor
Strong MS Office skills especially Excel
Experience with writing and executing SQL queries and report writing
Experience with Agile development methodology and tools such as Team Foundation Server (Azure Dev Ops)

Employee Conduct
It is the responsibility of every employee to contribute to a positive, inclusive work environment through cooperative and professional interactions with co-workers, customers and vendors.

Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.