Retail Store General Manager
Location: Boston, MA
Reports to Retail District Manager
WHO WE ARE
Were in business to save our home planet.
Were in business to save our home planet, and youre developing the future of business leadership. As the General Manager, you recruit, coordinate, motivate and lead a team in one of Patagonias retail stores. You maintain your store as a hub for environmental activism, sport and positive vibes. You act as an ambassador for Patagonia in your business community. You positively network across stores and channels while thinking of ways to support the broader success of retail. You ensure that our customer-service experience is best-in-class: consistent, authentic, engaging and aligned with Patagonias core values. You lead by example and inspire your team to live Patagonias mission, both in the store and in the community. As the General Manager, you are ultimately responsible for all aspects of the store.
Build the Best Product
In retail, our best product is the world-class service we offer our customers. We create amazing and memorable experiences that leave our customers feeling stoked.
Cause No Unnecessary Harm
Our stores are intended to be gifts to the community. We renovate old buildings into storefronts using low-impact practices and materials. In addition, our retail stores, working with our Worn Wear program, extend the life of customers old gear by repairing, reselling or recycling it.
Use Business to Protect Nature
Our stores serve their communities. We strive for deep connections to the people, places, and issues that are relevant there. We are vocal activists for protecting outdoor spaces. Our stores support local environmental groups with grants, donations, volunteers, advocacy, and events that provide a platform to share and engage in activism.
Not Bound by Convention
Retail changes every day. We welcome and embrace change as it inspires us to create new ways to serve our customers. Every retail employee is empowered to make autonomous decisions in line with our mission and values.
WHO YOU ARE
YOU ARE AN ENVIRONMENTAL ACTIVIST.
-You inspire and facilitate staff conversation, innovation, and education about environmental issues.
-By hosting events, using social media and marketing tools, and elevating campaigns, you connect your community to important environmental and social issues.
-You engage, elevate and partner with grassroots nonprofit organizations through retail grants and other partnerships, including events, product donations and activism activities.
-You operate an environmentally responsible business by recycling, conserving energy and using alternative modes of transportation.
YOUR CUSTOMER SERVICE IS NOT BOUND BY CONVENTION.
-You instill in your employees the importance of customer service and that the retail experience is where the brand comes to life.
-You train and empower staff to make decisions aligned with Patagonias values and act generously in all customer matters.
-You foster a seamless customer experience by making every effort to find merchandise across Patagonias sales channels.
YOU ARE STRATEGIC AND BUSINESS-MINDED.
-In conjunction with the District Manager and Assistant Manager, you strategize to meet expense and profit goals.
-You consider the long-term business trajectory of your store and leverage your team to meet the short-term needs of that vision.
-You have a keen eye for the look and feel of your store and know that powerful visual merchandising, good habits, store cleanliness and maintenance all support a strong business.
YOU DEVELOP LEADERSHIP.
-You recruit and hire people who are passionate about the planet.
-You hire with a focus on diversity and include staff who represent the community where your store is located.
-You inspire and empower employees so that each person contributes to the productivity and trajectory of the store.
-You reward staff with responsibility and create a team environment in which folks feel supported.
-You are an accessible, transparent, and supportive leader.
-You act as an entrepreneur for your store and use Patagonias mission and core values as your compass.
-Your staff never have to guess how theyre doing since you provide ongoing feedback, coaching, training and acknowledgment.
YOU CREATE A SAFE STORE ENVIRONMENT.
-You maintain a safe and secure environment for your team and customers and resolve any concerns quickly.
-You are deeply committed to creating a working environment that is supportive, positive, respectful and free from harassment.
WHO WERE LOOKING FOR
We want candidates with proven service experience who thrive in a team-based atmosphere. Were seeking people who are passionate about their communities, the environment and caring for others. We need people who participate in and appreciate our core sports. Folks who deal well with ambiguity, learn on the fly, demonstrate sound judgment and solve problems creatively are most successful with us. Were looking for someone who builds and maintains relationships with ease and desires to put the customer at the center of everything they do.
Proven ability to strategically plan long-term and execute that plan to move a business forward.
-Well-connected and engaged in your local community. Experience managing a team of people and a passion for growing and developing employees.
-Demonstrates highly developed emotional intelligence.
-Ability to make sound judgment calls in the best interest of the customer, the business and the team.
-Flexible amidst competing priorities and adaptable to the fast-paced environment of a retail store while rallying the team with positivity.
-Able to stand/walk for extended periods of time.
-Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking and store merchandising.
-Continually able to walk up and down a staircase carrying boxes, products and other necessary items.
-Able to regularly perform store maintenance: sweep, vacuum, empty trash, clean.
-Able to safely lift boxes up to 55 pounds.
-Comfortable climbing ladders.
Our stores are open seven days a week. You must be available to work a minimum of one weekend day, one opening shift and one closing shift per week. You must report to work on time or provide notification in advance if absent or late.
Patagonia provides employees with a robust benefits package (unique to each role) that may include environmental internships, free health insurance, paid vacation, paid holidays, an alternative commute reimbursement program, leaves of absence, employee discounts, complimentary product, 401k match and much more.
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.