Provide excellent customer service, warranty and technical support to our authorized dealers
Establish and maintain great relationships with dealers, independent sales representatives and internal customers
Manage sales orders in assigned territories, ensuring accuracy of price and terms and on time delivery by requested ship date
Communicate status of orders to dealers, outside sales reps and inside sales management
All Brands- K2, Ride, Line, Full Tilt, Atlas, Tubbs, and Madshus
Respond to all dealer and sales rep communications via email and phone in a friendly, clear and timely manner
Manage all facets of orders management including placing new orders, revising existing orders, processing returns and providing order confirmation updates all with a focus on timely and accurate communications.
Ensure communication flows smoothly between key accounts, Credit, IT, Warehouse, Supply Chain and Sales management; troubleshoot and escalate any issues to appropriate parties as needed.
Work closely with Credit dept for the timely release of orders and customer reconciliation issues
Audit customer purchase orders compared to sales orders to ensure compliance with current prices, terms, special programs and accounting requirements
Anticipate, analyze, define and solve problems in a timely manner, including delivery issues, misships, and pricing issues
Process requests for Return Authorizations (issue RA#s) in compliance with K2 return and warranty policies
Understand technical and non-technical aspects of multiple product lines, including marketing programs, spare parts available for use/purchase and best use practices.
Understand and follow standard operating procedures for order and return management
Collect, file and maintain documents and correspondence from customers
Maintain product knowledge through clinics, sales meetings, trade shows and industry publications
Communicate extensively with supervisor regarding workload and issues as they arise