ELEVATE OUTDOOR COLLECTIVE :
Dealer Service Specialist/Admin Job in Seattle HQ, WA
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Seattle HQ, WA
Full-time | Management - Product
About the job
Who We Are
Elevate Outdoor Collective is an alliance of iconic outdoor and winter sports brands with a specialized focus on skiing, snowboarding and snowshoeing. With each unique brand maintaining its own individual points of view and driving independent innovation, the Collective is fueled with the strength of world-class development facilities and engineers, global distribution channels and committed outdoor lifestyle enthusiasts and experts. Our brands include K2 Skis, K2 Snowboards, Marker, Dalbello, Völkl, RIDE Snowboards, LINE Skis, Backcountry Access, Atlas Snow Shoe Co., Tubbs Snowshoes, Madshus and K2 Skates.
With an international portfolio of world-renowned brands recognized as trailblazers in innovation, performance and, most importantly, fun times by active lifestyle enthusiasts across the globe, Elevate Outdoor Collective will continue its mission to progress the culture of each and every outdoor endeavor it represents. As “One Team” backed by world-class development facilities and product engineers, incredibly talented athletes and ambassadors and a top-notch crew of employees who live and breathe the outdoor active lifestyle, Elevate Outdoor Collective is eager to take things to the next level.
Responsibilities
Manage all facets of No Charge and Sales Sample order management process including placing new orders, revising existing orders and providing order confirmation updates all with a focus on timely and accurate communications.
Work closely with the warehouse team to assure all orders are processed in an accurate and timely manner
Communicate shipment expectations, availability issue or needed changes to individual making order request.
Assist with keeping our online Dealer Locator up to date via Locally– manage the review and approval of requests from retailers directly through the Locally application online
Anticipate, analyze, define, and solve problems related to the processes you work in and support for the dealer services team. Always be thinking about how we could do things better.
Support the dealer services team during the busy winter season – covering phones and emails and assisting with order and return requests as needed.
Accountable for understanding and following standard operating procedures for order and return management.
Collect, file, and maintain documents and correspondence from customers.
Understand technical and non-technical aspects of multiple product lines, including marketing programs, spare parts available for use/purchase and best use practices.
Communicate extensively with supervisor regarding workload and issues as they arise.
Other duties as assigned
Minimum Qualifications
1-2 years customer service experience (retail, online and/or call center)
Advanced skills in MS Windows applications, particularly Excel, Word, and Outlook
Ability to work well in a team environment and cross functionally
Detail oriented, conscientious, and self-motivated
Excellent follow through and persistence
Excellent time management skills
Ability to prioritize, multitask and escalate when needed
Initiative to improve processes
Genuine interest and understanding of K2 products and sports we service
Ability to work overtime and/or an adjusted schedule during peak season
Elevate Outdoor Collective is an alliance of iconic outdoor and winter sports brands with a specialized focus on skiing, snowboarding and snowshoeing. With each unique brand maintaining its own individual points of view and driving independent innovation, the Collective is fueled with the strength of world-class development facilities and engineers, global distribution channels and committed outdoor lifestyle enthusiasts and experts. Our brands include K2 Skis, K2 Snowboards, Marker, Dalbello, Völkl, RIDE Snowboards, LINE Skis, Backcountry Access, Atlas Snow Shoe Co., Tubbs Snowshoes, Madshus and K2 Skates.
With an international portfolio of world-renowned brands recognized as trailblazers in innovation, performance and, most importantly, fun times by active lifestyle enthusiasts across the globe, Elevate Outdoor Collective will continue its mission to progress the culture of each and every outdoor endeavor it represents. As “One Team” backed by world-class development facilities and product engineers, incredibly talented athletes and ambassadors and a top-notch crew of employees who live and breathe the outdoor active lifestyle, Elevate Outdoor Collective is eager to take things to the next level.
Responsibilities
Manage all facets of No Charge and Sales Sample order management process including placing new orders, revising existing orders and providing order confirmation updates all with a focus on timely and accurate communications.
Work closely with the warehouse team to assure all orders are processed in an accurate and timely manner
Communicate shipment expectations, availability issue or needed changes to individual making order request.
Assist with keeping our online Dealer Locator up to date via Locally– manage the review and approval of requests from retailers directly through the Locally application online
Anticipate, analyze, define, and solve problems related to the processes you work in and support for the dealer services team. Always be thinking about how we could do things better.
Support the dealer services team during the busy winter season – covering phones and emails and assisting with order and return requests as needed.
Accountable for understanding and following standard operating procedures for order and return management.
Collect, file, and maintain documents and correspondence from customers.
Understand technical and non-technical aspects of multiple product lines, including marketing programs, spare parts available for use/purchase and best use practices.
Communicate extensively with supervisor regarding workload and issues as they arise.
Other duties as assigned
Minimum Qualifications
1-2 years customer service experience (retail, online and/or call center)
Advanced skills in MS Windows applications, particularly Excel, Word, and Outlook
Ability to work well in a team environment and cross functionally
Detail oriented, conscientious, and self-motivated
Excellent follow through and persistence
Excellent time management skills
Ability to prioritize, multitask and escalate when needed
Initiative to improve processes
Genuine interest and understanding of K2 products and sports we service
Ability to work overtime and/or an adjusted schedule during peak season