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Seattle, WA, WA

Full-time | Customer Service, Retail, Retail - Management, Sales - Inside

About the job

K2 Sports is in search of a Customer Service Rep to join the team in Seattle, WA.

Position Purpose //
• Provide excellent customer service, warranty and technical support to authorized dealers and consumers.
• Establish and maintain great relationships with dealers, independent sales representatives and internal customers.
• Manage sales orders in assigned territories, ensuring accuracy of price and terms and on time delivery by requested ship date.
• Communicate status of orders to dealers, consumers, sales reps and sales and customer service managers.

Principal Responsibilities //
• All Brands- K2, Ride, Line, Full Tilt, Atlas, Tubbs, and Madshus
• Achieve company financial objectives through proactive sales order entry and management
• Answer incoming phone calls from dealers, sales reps and consumers through our ACD (automatic call distribution) lines in a timely and professional manner
• Respond to e-mail and letters from dealers and consumers
• Provide excellent customer service to authorized dealers and consumers through strong verbal and written communication skills
• Perform outbound sales calls to existing customers to generate new business
• Understand technical and non-technical aspects of multiple product lines, including parts, sales programs; understand and follow standard operating procedures
• Audit customer purchase orders compared to sales orders to ensure compliance with current prices, terms, special programs and accounting requirements
• Manage sales orders in assigned territories using K2 reporting systems to ensure on-time deliveries to customers
• Collect, file and maintain documents and correspondence from customers
• Work closely with Credit dept for the timely release of orders and customer reconciliation issues
• Attend dealer, regional and/or national trade shows as required; participate in dealer and sales meetings, learning about products, services and sales programs
• Maintain product knowledge through clinics, sales meetings, trade shows and industry publications
• Process requests for Return Authorizations (issue RA#s) in compliance with K2 return and warranty policies
• Anticipate, analyze, define and solve problems in a timely manner, including delivery issues, misships, and pricing and terms issues
• Communicate extensively with supervisor, sales managers and sales reps regarding status of orders
• Manage ACD phone system
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1501 Lincoln Blvd.#1014 Venice, CA. 90291