Customer Service Representative

Seattle Washington
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 4 days ago

POSITION PURPOSE
⏵ Provide excellent customer service, warranty and technical support to authorized dealers and consumers
⏵ Establish and maintain great relationships with dealers, independent sales representatives and internal customers
⏵ Manage sales orders in assigned territories, ensuring accuracy of price and terms and on time delivery by requested ship date
⏵ Communicate status of orders to dealers, consumers, sales reps and sales and customer service managers PRINCIPAL ACCOUNTABILITIES
⏵ All Brands- K2, Ride, Line, Full Tilt, Atlas, Tubbs, and Madshus
⏵ Achieve company financial objectives through proactive sales order entry and management
⏵ Answer incoming phone calls from dealers, sales reps and consumers through our ACD (automatic call distribution) lines in a timely and professional manner
⏵ Respond to e-mail and letters from dealers and consumers
⏵ Provide excellent customer service to authorized dealers and consumers through strong verbal and written communication skills
⏵ Perform outbound sales calls to existing customers to generate new business
⏵ Understand technical and non-technical aspects of multiple product lines, including parts and sales programs
⏵ Understand and follow standard operating procedures
⏵ Audit customer purchase orders compared to sales orders to ensure compliance with current prices, terms, special programs and accounting requirements
⏵ Manage sales orders in assigned territories using K2 reporting systems to ensure on-time deliveries to customers
⏵ Collect, file and maintain documents and correspondence from customers
⏵ Work closely with Credit dept for the timely release of orders and customer reconciliation issues
⏵ Attend dealer, regional and/or national trade shows as required; participate in dealer and sales meetings, learning about products, services and sales programs
⏵ Maintain product knowledge through clinics, sales meetings, trade shows and industry publications
⏵ Process requests for Return Authorizations (issue RA#s) in compliance with K2 return and warranty policies
⏵ Anticipate, analyze, define and solve problems in a timely manner, including delivery issues, misships, and pricing and terms issues
⏵ Communicate extensively with supervisor, sales managers and sales reps regarding status of orders
⏵ Manage ACD phone system MINIMUM QUALIFICATIONS
⏵ Minimum of 5 years customer service experience (retail, online and/or call center)
⏵ Advanced skills in MS Windows applications, particularly Excel, Word, and Outlook
⏵ Experience with MRP systems
⏵ Consistent sense of urgency required
⏵ Ability to work well in a team environment and cross functionally
⏵ Detail oriented, conscientious, and self-motivated
⏵ Excellent follow through and persistence
⏵ Excellent time management skills
⏵ Ability to prioritize, multitask and escalate when needed
⏵ Initiative to improve processes and reduce costs
⏵ Overtime and/or an adjusted schedule may be required in peak season DESIRED QUALIFICATIONS
⏵ Bachelors’ Degree or related experience
⏵ Genuine interest and understanding of K2 products
⏵ 3-5 year’s experience with outdoor retail sporting goods