Customer Service Rep IV

K2 Sports

Seattle - Seattle


0 year(s)
Full-Time
N/A


Job Description
POSITION PURPOSE
 
Provide excellent customer service, warranty and technical support to authorized dealers and consumers
Establish and maintain great relationships with dealers, independent sales representatives and internal customers
Manage sales orders in assigned territories, ensuring accuracy of price and terms and on time delivery by requested ship date
Communicate status of orders to dealers, consumers, sales reps and sales and customer service managers
 
PRINCIPAL ACCOUNTABILITIES
All Brands- K2, Ride, Line, Full Tilt, Atlas, Tubbs, and Madshus
Achieve company financial objectives through proactive sales order entry and management
Answer incoming phone calls from dealers, sales reps and consumers through our ACD (automatic call distribution) lines in a timely and professional manner
Respond to e-mail and letters from dealers and consumers
Provide excellent customer service to authorized dealers and consumers through strong verbal and written communication skills
Perform outbound sales calls to existing customers to generate new business
Understand technical and non-technical aspects of multiple product lines, including parts and sales programs
Understand and follow standard operating procedures
Audit customer purchase orders compared to sales orders to ensure compliance with current prices, terms, special programs and accounting requirements
Manage sales orders in assigned territories using K2 reporting systems to ensure on-time deliveries to customers
Collect, file and maintain documents and correspondence from customers
Work closely with Credit dept for the timely release of orders and customer reconciliation issues
Attend dealer, regional and/or national trade shows as required; participate in dealer and sales meetings, learning about products, services and sales programs
Maintain product knowledge through clinics, sales meetings, trade shows and industry publications
Process requests for Return Authorizations (issue RA#s) in compliance with K2 return and warranty policies
Anticipate, analyze, define and solve problems in a timely manner, including delivery issues, misships, and pricing and terms issues
Communicate extensively with supervisor, sales managers and sales reps regarding status of orders
Manage ACD phone system