Digital Operations Intern

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted yesterday

⏵ Park City, UT, USA
⏵ Seasonal Email Me Similar Jobs Email Me This Job POSITION SUMMARY:Skullcandy is seeking a positive, motivated and meticulously detail-oriented intern to join a group of passionate Ecommerce Operations professionals for the busiest Holiday sales season. This is a temporary internship with the Skullcandy Digital Operations team at the Skullcandy headquarters in Park City, Utah.RESPONSIBILITIES:
⏵ Order Management: Monitor web order fulfillment processes, resolving order escalations and issues (out of stock items, payments, fraud, returns, etc. issues). Working in close conjunction with Customer Service and Digital team to ensure ecommerce processes meet service level agreements to provide the best consumer experience globally.
⏵ Inventory Management: Monitor and manage out of stock orders, urgently resolving outstanding inventory issues with Customer Service and Logistics teams.
⏵ Holiday Execution: Assist with site maintenance during these high volume sales months. Assist with Holiday Campaign execution and site optimizations including: Holiday Campaign production, testing, and launch for Thanksgiving/Black Friday/Cyber Monday, Green Monday #1, #2, Shipping Cutoff, and Boxing Week campaigns.
⏵ Website Quality Assurance Testing: serve as the Digital Operations team's primary reviewer of global campaign launches; audit daily to ensure best customer experience online globally.
⏵ Product Reviews Monitoring: Manage customer product reviews for release on-line to improve customer experience and encourage purchase.
⏵ Project Assistance: assist Digital Operations team with ad-hoc projects as requested. Skullcandy