Sales Operations Executive

Skullcandy, Inc.

Multiple Locations

0 year(s)

Job Description
• Guildford, GBR• Full Time Email Me Similar Jobs Email Me This Job Responsible for providing a high-level customer experience for B2B customers, when possible in the customers preferred language. Work closely with all departments in EU and US HQ as well as with the European warehouse. Collecting and analyzing sales / sell through data to drive and improve operational procedures as well as additional sales. PRIMARY RESPONSIBILITIES: • Own order management performance and process for an assigned book of business; minimize any order discrepancies and ensure products ship in a timely and accurate manner; • Communicate availabilities, back order overviews and stock reports to the customer as well as to the sales • Work closely with the customer and other departments such as demand planning to identify fulfillment and product availability schedules; • Manage consequences of supply shortages by optimizing profitability, service level, and customer or brand implication; • Ensure all aspects of your book of business runs smoothly to ensure a strong customer experience for our retailers • Own communication with the logistics department and the warehouse for delivery procedures, consolidations, claims, bookings, returns, reworks and optimizing releases • Work closely and proactively with the sales team to report monthly and quarterly missed or additional revenue, create opportunities for additional sales • Manage credit and warranty requests, as well as monitoring the SRA for the accounts • Ensure that customer procedures, logistic needs and price lists are always up to date RESPONSIBILITIES TO COME: • Facilitate cross-functional alignment on sales plans, including assortment decisions, revenue goals, and trade promotion spend; report status to sales plans; • Identify and, ultimately, optimize the effectiveness (ROI) of all ad spend • Lead Collaborative, Planning, Forecasting, and Replenishment (CPFR) initiatives with retailers and other demand planning and forecasting duties; • Maintain and report out a dashboard with WOS, sell-through, forecast accuracy, and all other analytics to ensure we are servicing our customers in the most aligned, profitable way. REQUIRED SKILLS AND QUALIFICATIONS: • 3-5 years experience in supply chain, retail operations, customer service, or logistics; with special preference towards consumer-packaged goods • Interpreting Customer Forecasts/Sell-thru data • Understanding of sales operation cycles including: customer forecasting, purchase orders, sales orders, allocations, 3PL fulfillment and billing • Experience with SAP, Sisense or other ERP systems • Ability to quickly summarize and articulate complex situations • Strong analytical skills and the ability to manage multiple priorities without day to day management • Excellent customer service communication skills, in writing, on the phone, and in person • Proficient with Microsoft Office and Microsoft Excel • Fluency in English and another European language Skullcandy