Director, Retail Operations

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 4 days ago
Job Description
Job Summary The Director of Retail Operations is responsible for the development and execution of the retail operational plan. This includes existing physical site management, lease management, oversight of any build out or refresh needs to new site development and any possible closures as required. Working with the TOMS planning and logistics teams, the Director of Retail operations will insure the flow of goods to stores that is both timely and cost effective. This role is responsible for setting and managing payroll targets (working with finance) and oversees the retail store leadership setting annual/quarterly KPI & other operational targets. The Director of Retail operations will continually review and improve process and identify /implement systemic needs. A key member of the Retail Leadership team, the Director of Retail operations will work cross-functionally with key stakeholders within retail and across divisions in HQ to include legal, finance, IT, Operations and HR. Externally, this function will represent TOMS with property developers and other 3rd party contractors. Essential Responsibilities • Represents the TOMS Direct Retail Operations Department at all functional department meetings, ensuring coordination of efforts, consistency of messaging, and maintaining the brand integrity across all channel. • Generate monthly/quarterly financial forecast, annual financial plan, and LRP in collaboration with cross functional team members (Merchandising, Finance as primary partners). Align payroll budget with strategy, while consistently monitoring store and associate performance in order to understand and adapt to sales trends • Develop and execute corporate strategy and deliver on profitability goals by setting a compelling retail vision for the field teams • Lead optimization of all in-store business processes/systems and be at the forefront of accelerating operational strategy that supports store leadership, teams, and drives customer experience • Work with other department leads to create standardized policies, employee procedures and incentive programs that support the growth of the direct retail business and enhances customer experience • Work with Store Management on the retail portion of financial reporting ensuring that the feedback on product sales and analysis is accurate and proactive to business growth • Partner with the Creative department to ensure in-store assets are delivered in tandem with new program releases and support with potential in-stall needs as requested • Partner with Planners, Buyers, to support inventory management to ensure accuracy, reduce shrinkage and insert best practices. • Manage timeline and execution of all store development projects (i.e. store openings, pop-up shops, remodels, and closings) and oversee daily communication with store teams Requirements and Qualifications • Ability to communicate with all levels of management in a professional manner (5+ yrs) • Excellent verbal and written communication skills (5+ yrs) • Advanced project management, organizational and analytical skills (5+ yrs) • Ability to work effectively under time constraints and deliver results by critical deadlines(5+ yrs) • Knowledge of systems is required (5+ yrs) • Advanced knowledge of MS Office software is required. (5+ yrs) Education and Experience • Minimum 3-5 year work experience supporting a retail operation • BA/BS degree in Finance, Business, Supply Chain or related field • Support TOMS commitment to building a better tomorrow EEO Statement: TOMS is an equal opportunity employer and will consider applicants with criminal histories in a manner consistent with the requirements of the ordinance. • Back Share • • • • • Apply Now