Customer Service Representative - Fish (E-Commerce)

North Charleston, SC South Carolina
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 4 days ago
Job Description
Customer Service Representative (E-Commerce)
Fish Division
Shimano North America Fishing, Inc. is a global company offering the world’s sporting community with top labels and brands including Shimano, Pearl Izumi, G. Loomis, Power Pro and Innovative Textiles, Inc. (ITI). We are seeking a Customer Service Representative (E-Commerce) to join our Irvine, CA team !
We are proud of our staff; diverse in talent, interests and backgrounds. Job seekers can find unique, one of a kind job opportunity in our fishing and cycling divisions, including national and regional sales, marketing, retail services and distribution. We offer an exceptional array of employee benefits and we are proud of a workforce that takes advantage of the health and wellness benefits we offer. Those that seek opportunities with employers that focus on reducing negative impacts on the environment need look no further than SHIMANO NORTH AMERICA . Our company is an ISO14001 certified business where environmental compliance and continual improvements are part of our business philosophy and operations.  If you feel you can bring talent, innovation and enthusiasm to our workforce then please consider the opportunities we have available.
Job Summary:
The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of the company’s products and programs as well as communicating effectively with team members within the customer service department. 
Essential Duties/Responsibilities:
Respond to customer web inquiries regarding online merchandise or service orders.

Assist customers via phone, email and chat regarding placing orders, order confirmation, product/promotion questions, shipping status, returns, etc. with the goal of increasing business, customer satisfaction and retention.
Assist customers with product selection, answers basic questions, and suggests various product options that are available.
Document customer issues and inputs in ticketing system.
Ensure prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.

Work directly with customers to resolve order-related issues

Assist with warehouse fulfillment center to ensure smooth order process
Create and maintain customer loyalty by providing unforgettable service
Process product orders and answer questions regarding availability and pricing
Assist customers with comprehensive technical support of their product
Provide recommendations on product purchases
Work with team to achieve department goals
Perform other duties as assigned by supervisor
Job Qualifications:
3+ years of Customer Service Experience
Data Entry skills
Ability to answer a high volume of phone calls.
Proficient in Excel, Word and Outlook
AS400 – database management (JD Edwards) preferred
Fishing Knowledge and Shimano products a plus
Digital and E-commerce experience preferred.
Excellent interpersonal skills
Demonstrate sound decision making abilities
Ability to anticipate problems and create solutions for them
Strong attention to detail
Accept and adapt well to corporate or departmental change
Able to begin tasks with limited supervision
Understand and process new information quickly
Understand the value of creating customer loyalty
Maintain stable performance and poise in high stress situations
High School or GED Equivalent
NOTE:  This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Shimano North America reserves the right to modify and change responsibilities and duties herein without notice. 
Shimano North America is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status or any classification protected by federal, state, or local law.