Customer Service Representative - Fish

Irvine, CA California
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted yesterday
Job Description
Customer Service Representative
Fish Division
Shimano North America Fishing, Inc. is a global company offering the world’s sporting community with top labels and brands including Shimano, Pearl Izumi, G. Loomis, Power Pro and Innovative Textiles, Inc. (ITI). We are seeking a Customer Service Representative to join our Irvine, CA team !
We are proud of our staff; diverse in talent, interests and backgrounds. Job seekers can find unique, one of a kind job opportunities in our fishing and cycling divisions, including national and regional sales, marketing, retail services and distribution. We offer an exceptional array of employee benefits and we are proud of a workforce that takes advantage of the health and wellness benefits we offer. Those that seek opportunities with employers that focus on reducing negative impacts on the environment need look no further than SHIMANO NORTH AMERICA . Our company is an ISO14001 certified business where environmental compliance and continual improvements are part of our business philosophy and operations.  If you feel you can bring talent, innovation and enthusiasm to our workforce then please consider the opportunities we have available.
Job Summary:
The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of the company products and programs as well as communicating effectively with team members within the customer service department. 
Essential Duties/Responsibilities:
Create and maintain customer loyalty by providing unforgettable service.
Answer a high volume of phone calls.
Responds to email inquiries.
Process product orders and answer questions regarding availability and pricing.
Assist customers with comprehensive technical support of their product.
Provide recommendations on product purchases.
Process and respond to incoming mail. 
Work with other departments such as marketing, accounting and distribution.
Work with team to achieve department goals.
Any other duties as assigned by supervisor.
Job Qualifications:
3+ years of Customer Service Experience
Data Entry skills
Mechanically inclined
Proficient in Excel, Word and Outlook
AS400 – database management (JD Edwards) preferred
Fishing Knowledge and Shimano products a plus
Excellent interpersonal skills
Demonstrate sound decision making abilities
Ability to anticipate problems and create solutions for them
Strong attention to detail
Accept and adapt well to corporate or departmental change
Able to begin tasks with limited supervision
Understand and process new information quickly
Understand the value of creating customer loyalty
Maintain stable performance and poise in high stress situations
High School or GED Equivalent
NOTE:  This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Shimano North America reserves the right to modify and change responsibilities and duties herein without notice. 
Shimano North America is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status or any classification protected by federal, state, or local law.